Description

The Amazon Dedicated Cloud (ADC) is comprised of world-class engineering teams that are revolutionizing private cloud region technology solutions for government defense and intelligence services compliant with the highest security classifications!

This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems.

AWS built a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. Engineers on these teams implement innovative cloud computing solutions and solve technical problems.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You will be able to measure your success by its visible impact on the efficiency and effectiveness of our services.

We need Cloud Engineers who move fast, are capable of breaking down and solving complex problems, and have a strong will to get things done. Engineers at Amazon work on real world problems on a global scale, own their systems end to end, and influence the direction of our technology that impacts hundreds of millions customers around the world.

Amazon’s vision is to be the world’s most customer-centric company, and this role is key to that vision. These technologies are essential for meeting our customers’ expectations for service and value and meeting Amazon’s goals for efficiency, speed, and reliability as we continue expanding the service around the world.

We are seeking an ADC engineer who is focused on operational excellence and troubleshooting complex system operations. They should also have a good understanding of Linux, networking and general knowledge of cloud services. At Amazon we have a drive to create the best customer experience possible, with the customers being both AWS customers and the other engineers at AWS who will benefit from collaborative contributions to ongoing operations and improving our support to our service.

Key job responsibilities

In this role, you will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms. You will identify when implementations are not highly available or have defects; you investigate systemic patterns. You will resolve, mitigate, or escalate operational concerns in a timely manner.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Have questions about this role? Start a chat with the recruiter today! Please reach out directly to Arielle Zigelman at azigelma@amazon.com for inquiries and questions.

A day in the life

A day in the life

• Investigating new ways to improve operations and defining new solutions to solve technically complex cloud issues for our customers.

• Taking a proactive approach to maintaining service health by investigating performance outliers through metric analysis and log diving.

• Increasing service knowledge by diving deep into its architecture to better understand system configuration and dependencies.

• Studying and learning along some of the industry’s top experts on cloud computing and storage.

• Expanding regional coverage for Amazon’s Simple Storage Solution (S3).

• Building and launching AWS services from ordering hardware to deploying software.

• Participating in an on-call rotation.

• Supporting the U.S. Intelligence Community and Defense agencies to implement innovative cloud computing solutions and solve unique technical problems.

About the team

Join a team of super smart, customer obsessed Developers that like to have fun in a start-up like environment!

This role will sit in our new office space in Annapolis Junction, MD.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We are open to hiring candidates to work out of one of the following locations:

Annapolis Junction, MD, USA

Basic Qualifications

• 3+ years of systems administration experience (Linux/Windows).

• Experience working with scripting languages.

• Excellent communication skills and the ability to work well in a team.

• In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.

• Current, active US Government Security Clearance of Top Secret or above.

Preferred Qualifications

• 3+ years experience with cloud computing technologies.

• 3+ years of networking experience.

• 3+ years of experience with support procedures and methodologies for production computing environments.

• Experience automating routine tasks.

• Experience troubleshooting production systems.

• Experience with performance and log analysis.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.