WTW has recently launched a new global strategy – Grow, Simplify, and Transform. We will achieve this by being dynamic, innovative, and employing the best talent in the market. As part of our growth strategy, we are looking to build our New Zealand Health & Benefits (H&B) business. We want to attract candidates who are aligned with our vision and values: client focus, excellence, teamwork, integrity, and respect.

If you are an experienced Client Consultant in the Group Insurance space and Level 5 qualified, we would love to hear from you. We offer flexibility, competitive remuneration, and unparalleled career opportunities.

This role can be based in any New Zealand location with easy access to Auckland, Wellington, Christchurch, or Tauranga.

The Role

• Effectively manage and grow a portfolio of clients, ensuring their Health & Benefit (H&B) needs are identified and met.

• Consult in relation to H&B solutions: group insurance, medical insurance (domestic and specialty risk), and wellness

• Deliver on client consulting requirements, including remarketing (tender) of programs, provision of consulting updates (insurer, legislative, best market practice, and managing policy renewal reconciliation)

• Gather vendor/client information, prepare and analyse benchmark data, communicate trends to clients, develop Request for Proposal (RFP) and client proposal, and make recommendations

• Involvement with disputed claims/claims advocacy

• Respond to client enquiries and escalated queries

• Provide input to new business opportunities

• Provide consulting guidance to less experienced colleagues within the team in managing clients H&B programs

• Provide guidance and/or training to Global Benefits Centre as required

• Develop and maintain productive relationships with carriers/insurers, clients, and other key stakeholders (internal and external)

• The growth of non-insured benefits adds an additional dimension to our clients solutions; the successful candidate will be able to articulate the options to our clients, prospects, and internal stakeholders.

The Requirements

• Industry-related qualifications and a relevant business degree are desirable

• New Zealand Certificate in Financial Services (Level 5)

• Ability to manage key relationships at HR Director/CFO level

• Broad understanding of employee benefit offerings

• Sound oral and written communication skills, both on individual and small group basis

• Proficiency in Microsoft Office and business applications

• Broad understanding of the business, legal, economic, and financial services environment

• Proven relationship management skills

• Knowledge of employment agreements and a good understanding of H&B and related products

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Additional paid annual leave

• Life, Income Protection and Trauma insurance

• Annual bonus

• Company paid salary continuance insurance

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.