VCA Ben White Animal Hospital located in south Austin Texas is currently looking for an exceptional Customer Service Representative to join our one of a kind amazing team. We prefer someone experience in customer service but will train the right person with the right morals and attitude. We are a very busy 5 doctor practice so proficiency and multi tasking is a must. Our clients are our family so you must love people as much as you love animals. If you want to make a difference in a pet's life, this might be the career for you. So what are you waiting for? Apply today. With VCA the sky's the limit on what we can accomplish together!

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors and answering telephones.

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent( must be 18 years or older)

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office, typing and documenting conversations

• Must have Flexible availability that includes Saturdays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com