NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Cloud Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

This role may also contribute to / support on project work as and when required.

Working at NTT

Desired Skills :

• Min 5 to 8 years of experience in Routing & Switching and knowledge on Firewall's.

• Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage.

• Good troubleshooting skills in R&S.

• Certifications like CCNA/CCNP/JNCIA or any equivalent.

Job Description :

• Should have any of the following certifications like CCNA, CCNP or JNCIA, JNCIS or any Network related.

• Hands on experience on cisco switches, routers, and Meraki devices. Knowledge on SD-WAN will be an added advantage.

• Hands on experience on VLANS, STP, RSTP, MSTP and Routing protocols like RIP, OSPF, BGP & MPLS.

• Knowledge on any of the following security devices Juniper, Cisco ASA or Palo Alto Firewalls and F5 Load balancers will be an added advantage.

• Knowledge on NAT and VPNS tunnels like GRE and IPSEC will be an added advantage.

• Replacing the network hardware in case of failures and upgrades.

• Coordinating with ISP vendors in case of link failure.

• Network connectivity troubleshooting - Documentation of Known error database.

• Knowledge Sharing to Team.

F5 Knowledge:

1. Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage.

2. Knowledge on troubleshooting F5 or any other Load Balancers troubleshooting.

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.