Job Information
XPO NAT Solutions, LLC Manager, LM Operations - 360830-en_US in Camp Hill, Pennsylvania
Manager, LM Operations - 360830-en_US
DESCRIPTION/RESPONSIBILITIES: As a Manager, Last Mile Operations at RXO, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.
What your day-to-day will look like: * Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers * Develop and mentor staff to reach goals; train staff on company policies and procedures * Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues * Ensure compliance with corporate warehouse policies, procedures, and programs * Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems * Use route planning software to build efficient delivery routes * Manage the dispatch of contract carriers and resolve issues throughout the day * Identify problem areas, including restructuring routes to improve operational efficiencies * Train and develop contract carriers, and dispatchers to meet and exceed customer expectations * Ensure that all work is completed accurately and within established time frame * Ensure photos are taken for every job * Allocate and request additional resources as needed
What you'll need to excel: At a minimum, you'll need: * 4 years of related logistics and supervisory experience * Experience with Microsoft Office such as Word, Outlook, and Excel.
It'd be great if you also have: * Bachelor's degree in business, logistics, or similar * Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally * Experience mentoring, training, and guiding newer/less-experienced team members * Bilingual English/Spanish (read, write, and speak both languages) * Strong business acumen with the willingness to act in partnership with management teams
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Massive Benefits * Competitive pay * Health, dental, and vision insurance * 401(k) with company match * Life insurance, disability * Employee Assistance Program (EAP) * Paid time off * Tuition reimbursement program
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and submit a pre-employment drug test.