Job Information
Mukuru High Risk KYC Verifications Officer (Manadarin Speaking) in Cape Town, South Africa
An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.
Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
To verify and validate documentation and information supplied by customers when signing up for new accounts
Keep up to date on any process and regulatory changes
To report any suspicious activities on customer accounts
To make outbound calls to customers in order to carry out security checks in assigned corridors
To aid the verification team as and when required
To uphold and maintain daily and monthly targets
To always provide good customer service
To uphold the company brand
To manage own professional and self-development
Key Requirements:
Grade 12 or equivalent (Essential)
2 years KYC Experience (Essential)
Understanding and speaking of Mandarin / other relevant Asian language (Essential)
Knowledge of money transfer procedures
Knowledge of KYC regulations
Knowledge of AML and Fraud
Knowledge of KYC rules and processes
Additional Skills:
Computer skills
Typing skills.
Telephone skills
Verbal and written communication skills
Organisational & administrative skills
Attention to detail
Interpersonal skills
Problem solving skills
+