Job Information
GC Services Senior Customer Service Representative (Marketing Outreach) in Charlotte, North Carolina
Overview
InteLogix is seeking a Senior Customer Service Representative to support one of our tolling clients, NC Quick Pass (NCQP). In this role, you will support the NCQP Marketing team by assisting with scheduling and conducting events aimed at promoting the NCQP program and facilitating account conversions and transponder sales. This role offers a valuable opportunity to collaborate with both Marketing and Operations, gaining hands-on experience in promoting and selling NCQP transponder products. Positions are available on both a full-time and part-time basis, involving a combination of promotional activities and other tasks. Flexibility is required, as the role may entail evening and weekend work to staff events as necessary, with the majority of outreach hours occurring on Saturdays and some Sundays. Responsibilities of this role include; actively participating in and managing outreach events, marketing the NC Quick Pass program and handling tasks related to account management, such as customer service, account reconciliation, and account conversion. During non-promotional periods, individuals may be assigned production tasks, which can be performed either remotely or in the office, including casework, image review, and correspondence review.
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Paid Training
Medical, Dental, Vision Insurance
Paid Time Off
401K
Employee Discounts
Full-Time, Part-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv
Access up to 50% of earned waged (capped at $500 per pay period)
Responsibilities
Represent the NC Quick Pass program at various outreach events in collaboration with NCQP Marketing
Participate in a range of events including; corporate on-site, Realtor association events, fairs, markets, and sporting events
Availability for weekend events a required
Greet and assist interested parties at events to provide required support
Set up tents, tables, computers, displays, and other event items (physical requirement)
Responsible for transporting tents and event items to event locations
Appropriate mileage reimbursement for event transportation
Adhere to NCQP business rules and policies
Maintain stellar attendance
Provide in-person customer service for new and existing clients/accounts
Document customer interactions in appropriate system/tool
Troubleshoot customer concerns, accurately, quickly and efficiently
Process multiple types of forms leveraging appropriate tools
React positive to an ever-changing environment
Review notices and verify data through various computer systems
Process account update requests and record daily work stats
Assist other departments or functions as needed
Posses knowledge of NCQP processing procedures, including transponder fulfillment, bill-by-mail invoicing, payment processing, service request processing, and mail house document QA review
Perform accurate data entry of license plate numbers from images into database
Demonstrate overall knowledge of InteLogix and NCTA guidelines for resolution codes used on viewed images
Achieve or exceed daily quotas for image processing with acceptable error rates
Assist with customer account maintenance and perform necessary data entry
Adhere to company attendance, punctuality and break requirements
Maintain concentration and focus to meet performance goals
Handle pressure effectively when required to meet deadlines and performance goals
Maintain good working relationships with peers and leaders
All other tasks as assigned
Qualifications
Education:
High School Diploma or GED is required
Experience:
Prefer at least 1 to 2 years of customer service experience
Face-to-face interaction
Sales/marketing
Prefer at least 1 to 2 years of marketing experience
Public speaking
Event coordination
Social media management
NC Quick Pass experience not required
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively
Must be able to adapt to different technologies such as using an iPad or hotspot
A basic understanding of Windows-based operating systems
Skills & Abilities:
Strong writing skills
Clear and effective communication, both oral and written
Must be able to provide quality customer service and able to work with difficult or challenging customers on occasion, while still maintaining a strict level of professionalism
Ability to project and convey a positive, concerned, and professional image to customers
Adaptable with an ability to quickly adjust to change
Must be able to conduct back office system search efficiently and effectively while working within specific time constraint
Ability to maintain a well-organized work area
Must be able to maintain punctuality and flexible hours to meet the needs of the position
Adhere to InteLogix policies and procedure
Proven time management skills
All job offers are contingent upon completion of drug screen and background checks.
InteLogix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Position Category Sales/Marketing
Job Location US-NC-Charlotte
Minimum Pay Rate USD $18.00/Hr.
Max USD $18.00/Hr.