Description

The OPTIMA team is seeking a Capacity Planning Program Manager to establish and led the Capacity Planning team in OPTIMA.

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

Key job responsibilities

We are seeking a highly organized, detail-oriented and strategic Capacity Planning Program Manager to join our rapidly growing team. The primary responsibility of this role is to build capacity planning strategy and team globally. The ideal candidate will have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments. This role requires a proactive approach to anticipate needs, optimize resource allocation, and maintain operational efficiency in a dynamic environment. There would be a requirement to analyze data, forecast resource requirements, and optimize capacity to ensure efficient resource allocation and support business objectives, ensuring that we can meet current and future demands effectively.

1. Capacity Planning and Site Strategy:

• Analyze historical data and future resource requirements across multiple sites and programs to help plan the site strategy and employment model for the team.

• Collaborate with department heads and project managers to understand upcoming staffing needs and project timelines.

• Develop and maintain capacity models and projections to inform strategic decision-making.

• Evaluate the impact of changes in staffing levels, project scope, or resource allocation on overall capacity.

• Continuously assess and refine capacity planning processes and methodologies to adapt to evolving business needs.

• Implement a culture of continuous improvement through proven methodologies

• Establish scalable hiring processes that meet the needs of a multi-site operations with a broad set of skills and language requirements

2. Data Analysis:

• Collect, analyze, and interpret data related to resource utilization, project demand, and workforce trends.

• Develop models and algorithms to forecast capacity requirements based on historical data and future projections.

• Identify patterns, trends, and anomalies in data to assist the leadership in taking informed capacity planning decisions.

• Track key performance indicators (KPIs) related to capacity utilization, resource availability, and project delivery.

• Identify bottlenecks or resource constraints and propose solutions to mitigate risks and enhance efficiency.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

Basic Qualifications

• 3+ years of program or project management experience

• Bachelor's degree

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• Master Degree from a Top Tier Institute