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CSL SHS: Clinic Coordinators

About the Department

The University of Chicago is one of the nation\'s leading institutions of higher education and research. Student Wellness (SW) is part of the division of Campus and Student Life and serves the student body by providing primary care, wellness, counseling, and psychiatric services in support of achieving holistic care of the student.

Job Information

Job Summary:

The Clinic Coordinator within the Student Wellness Center performs clerical and administrative duties of moderate complexity. This position requires excellent customer service skills and the ability to work effectively and independently or as part of a team. This role requires the Coordinator to manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with students, staff, faculty, and others; communicate effectively both orally and in writing; identify priorities; recognize and resolve or refer problems and use or learn a range of position-related software applications.

Responsibilities:

• Schedules appointments for University students by phone or in person utilizing Point and Click and/or Epic computer systems.
• Initiates greetings and positive interaction with students, visitors, and staff.
• Delivers a welcoming impression, conveys clear, precise information and directions in both face-to-face, and telephone encounters.
• Maintains a current understanding of the processing procedures to respond to student inquiries
• Completes check-in for students including, confirming identification and ensuring that the appropriate consent and registration forms are completed.
• Completes check-out process for students including scheduling follow up appointments and processing referrals
• Coordinates administrative office functions as assigned including completion of the shared departmental inbox.
• Exercises independent judgment regarding when to initiate emergency procedures.
• Assists with resolving issues by seeking out the appropriate resources.
• Obtains demographic and insurance information in a sensitive and confidential manner.
• Coordinates scheduling and order entry for specialty appointments and physician orders.
• Maintains and retrieves medical records per office protocol.
• Accepts payment and issue receipts for services rendered.
• Performs all tasks related to student visits completely, efficiently, effectively and in a professional manner.

Competencies:

• Teamwork.
• Interactive communication.
• Superior customer service skills.
• Effective and appropriate application of medical knowledge.
• Professionalism.
• Excellent verbal and written communication.
• Communicate, professionally, in writing and verbally.
• Develop and manage interpersonal relationships.
• Exercise discretion and confidentiality while handling sensitive situations.
• Follow written and/or verbal instructions.
• Give directions.
• Pay attention to detail.
• React effectively, quickly, calmly, and rationally during conflicts and emergencies.
• Work effectively and collegially with little supervision or as member of a team.
• Perform multiple concurrent tasks with frequent interruptions.
• Work with people from diverse cultures and backgrounds.
• Handle stressful situations.

Additional Requirements

Education, Experience or Certifications:

Education:

• High school diploma or GED required.

Experience:

• Prior experience working in a hospital, outpatient health care, or college counseling setting preferred.
• Familiar with hospital or medical/counseling information systems/elect onic medical record preferred.
• Some college preferred.
• Knowledge of medical/counseling terminology preferred.
• Excellent customer service skills and focus required.

Technical Knowledge or Skills:

• Typing skills of 35wpm or faster.
• Utilizes a wide range of computer systems effectively.

Working Conditions and Physical Requirements:

Clinical care setting.

Sit or stand for 4 hours or more.

Use computers extensively for 4 hours or more.

Use standard office equipment.

Normal routine involves no exposure to blood, body fluid or tissue as part of employment, but exposure or potential for exposure may occur.

Occupational risk for exposure to infectious material and communicable diseases.

Required annual TB control training and/or other health screenings.

Work may be performed in varied locations inside/outside of the clinical setting, including other campus or offsite locations.