Description:

Responsibilities: 1. Internal Front Office Lead 2. Manage Customer Service Team (4 people) 3. Directly manage order management, service, and support 4. Control appropriate documents and procedures including updates. 5. Internal Training as needed. 6. External Training as needed. 7. Compliance Trainings as needed. 8. Weekly Team Meetings and Updates 9. Individual Case Monitoring 10. Case Escalation requests 11. Team Accountability 12. Monitor service and support levels. 13. Make sure that all customer interactions are properly recorded. 14. Perform employee performance reviews. 15. Recruit, Interview, Hire as needed. 16. Disciplinary corrective actions as needed. 17. RMA monitoring and approvals 18. Freight Claim Management 19. Continued Efficiency improvements 20. Service Company Management 21. Expense control 22. Metric and Trend Reviews 23. Management reports Monthly and as requested. 24. Open Order Monitoring 25. Possible offsite mtgs or Customer Visits

Skills:

Customer service, Technical support, manufacturing industry

Top Skills Details:

Customer service,Technical support,manufacturing industry

Additional Skills & Qualifications:

Skills Required • Valid DL • Preferred 5 Years Managerial Experience • Preferred 5 Years Customer Service Experience • Preferred 2 Years Manufacturing site experience. • Microsoft 365 Suites – BC • Preferred SharePoint • DocuWare • MS Word/Excel

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.