Job Information
ManpowerGroup Scheduling Specialist in Dallas, Texas
Experis ManpowerGroup has partnered with a leading Top 500 clients in the TX - Dallas North Learning Center Area for a Administrative Support role to assist their team. This is an on-site role.
Scheduling Specialist/ Administrative Support
REQUIRED AND PREFERRED QUALIFICATIONS:
Work Location TX - Dallas North Learning Center, 75261
Headcount Needed :1
Approved Max Rate: 23$/hour
HOURS PER WEEK : 40
Expected Duration : 6 Months
Top Skills Seeking : Relationship Building. (working within a team) Communication. Problem Solving.
Education
Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training; or
equivalent combination of education and experience
Work Experience
• One (1) – two (2) years’ experience in related field such as customer service, client
experience, account management, scheduling, hospitality, healthcare administration, logistics
coordination.
PURPOSE OF POSITION:
The Scheduling Specialist’s primary role is to provide end-to-end scheduling execution for all
FlightSafety internal/external customers, ensuring a best-in-class customer service experience. The Scheduling Specialist coordinates the administration of regulatory and operator training requirements between FlightSafety and its customers and clients.
TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and
satisfactory performance of this job. Other duties may be assigned.
• Acts as the primary liaison and manages the customer/client scheduling process in accordance
with operational procedures, specific training needs, and requirements that may impact schedule
modifications
• Communicates continuously with customers/clients, Scheduling Lead/Manager, and applicable
cross-functional partners to ensure timely coordination of information and accuracy of schedule
• Understand and adhere to regulatory requirements, including country specific guidance, and
verifies training objectives and documentation
• Collaborates closely with Client Services team – including supplemental and/or back-up support
as needed – to enrich the interactive success of the Customer Support department
• Familiarity with FlightSafety’s suite of products and services to offer customers additional
training, when available
• Assess, organize, plan and assign resources to customer training events, instructor training and
qualifications
• Perform other related activities as assigned or requested
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced
environment and 24/7 operation
• Uses critical thinking to identify and optimize matrixed scheduling solutions
• Demonstrated flexibility to interact with a variety of internal customers and external clients
• Flexibility in working schedule and responsive support to client needs or changes
• Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint
and Outlook
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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