We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

The GCamp NA Field Service Action Coordinator reports directly to the Business Operations Manager. The GCamp Coordinator is responsible for managing the dealer, owner and fleet data release/update process for FSAs, executing the posting of FSA dealer bulletins to the dealer website, activating appropriate GCamp system interfaces for programs and managing/coordinating the timely processing and distribution of government reports.

What you'll do...

• Input, review, and confirm targeting criteria for affected vehicle population in support of potential and approved FSAs for processing in the GCamp system. Utilize FSA population control plan as needed.

• Prepare and process special requests for extract information in support of Automotive Safety Office/Office of the General Council and other company activities.

• Support implementation of FSAs in GCamp and coordinate with Global country coordinators.

• Manage the timely launch of FSAs:

• Pull timely extracts for FSAs.

• Execute the posting of FSA dealer bulletins using GCAMP & FMCDealer posting tools and activate FSA VIN Lists as appropriate.

• Activate appropriate GCamp system interfaces and enter GCamp edit controls/program expiration limits at program launch, as directed by the Program Manager or Product Concern Analyst.

• Support IT efforts to update the GCamp System (enhancements, system maintenance, UAT Testing and training)

• Request owner name and address updates from appropriate vendor (NCOA or external name and address). Release mail files to the mail vendor for original, phase, and follow-up mailings. Update GCamp mail dates, as required.

• Prepare and process special requests for extract information in support of Program Manager and Critical Concern Management team requests.

• Manage and coordinate the timely processing and distribution of government reports (safety and emissions programs); perform the same for other report types, where required.

• Participate in multi-regional coordinator meetings to prioritize, monitor resolution, and test corrective actions for system defects and enhancements.

• Support preparation of Weekly Status Sheets.

• Perform GCamp functionality reviews and testing prior to production migration.

• Ensure timely release of FSA Dealer Bulletins (first dealer communication before NHTSA posting on Safety & Compliance programs)Send out notification of Field Service Action number assignment.

• Support 14D closure process and FSA ISO documentation

• Perform file searches in response to inquiries from the various agencies.

• Provide leadership and direction to suppliers (Renkim/S&P Global) to ensure all program timing milestones are achieved.

• Maintain required records and conduct annual file reviews in support of record retention policies and suspension orders from the Office of the General Counsel.

• Assist in training new GCAMP Coordinators

• Communicate Executive announcement to distribution list on day of launch.

You'll have...

• Bachelor’s degree or higher

• 3+ years of professional work experience

• Ability to multitask and thrive in a fast-paced environment.

• Eagerness to learn.

• Ability to work as a team yet take action independently.

• In-depth knowledge of Excel and formulas; SQL query experience a plus

• Windows Explorer/file maintenance experience

• Experience working w/ WebEx teams.

Even better, you may have...

• Automotive industry preferred

• Troubleshooting skills

• Ability to take ownership of projects

• Strong understanding of systems (GCAMP, OWS, etc)

• Ability to understand analytics and work with data.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

This position is a range of salary grades 5-8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 29267