In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

As a Technology Specialist – Customer Engagement, you are a functional business process and technical workload expert within the Microsoft Business Applications enterprise sales organization working with our most important customers.

You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise.

Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team.

You will additionally assist the Dynamics Specialist in identifying, driving and successfully landing pipeline and customer solutions for the Customer Engagement applications category.

This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Workload and Business Process Expertise

• Achieve technical workload expertise for Business Applications Customer Engagement products.

• Exemplify category workload business process depth to accelerate opportunity results.

• Business Value-led Presales Expertise

• Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.

• Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

• Strategic Proactive Seller

• Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets

• Team with Dynamics Specialist to uncover, identify and engage opportunities to drive category performance.

• Build positive Business Decision Maker/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.

• Scale Through Partners

• Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.

• Build Strategy

• Influences competitive strategy leveraging partner and internal teams; Acts as the voice of the customer by driving new feedback, blockers, insights, resource items across communities to support customer’s business outcomes and opportunities to promote usage.

• Technical Leadership

• Shares ideas, insight, and strategic-technical input with internal and external communities using knowledge of Microsoft cloud solutions and their context in the competitive landscape.

Provides thought leadership by acting as role model for the technical community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.

Qualifications

Required/Minimum Qualifications

• Relevant certifications from Microsoft or competitive platforms AND technical pre-sales or technical consulting experience

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering

• OR related field AND technical pre-sales or technical consulting experience

• OR equivalent experience.

• Hands-on experience and technical expertise with respective products and technologies

Additional or Preferred Qualifications (PQs)

• Business value selling methodologies and practices mapped to customer persona pains/issues to uncover customer’s stated and unstated needs Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems

Fluency in French is essential

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .