Job Information
NTT America Solutions, Inc. Security Engineer (L2) in East London, South Africa
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
The Security Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The security engineer is responsible for managing tickets of low to high complexity.
This role will be focused on network security which will include firewalls, web application firewalls, proxies, IPS, NAC, EDR, and SIEM solutions.
Key Roles and Responsibilities:
Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assist in analyzing, assigning, and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimization including opportunities for automation of work
Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
Coach Service Desk and L1 teams for technical and behavioural skills
Identify problems and errors before they impact a client’s service.
Lead and manages all initial client escalation for operational issues.
Contribute to the change management process by logging all change requests with complete details for standard and non- standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals.
Plan and execute approved maintenance activities
Academic Qualifications & Vendor Certification
Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Fortinet NSE4 & NSE5
Microsoft Azure AZ-900
Microsoft Azure AZ-500
Advantageous Certifications
Fortinet NSE7
Cisco CCNA Security / CCNP Security
Palo Alto PCNSA / PCNSE
Palo Alto Cortext Certifications
Microsoft Security Operations Analyst Associate (SC-200)
Required Experience:
Demonstrated work experience, including knowledge of routing and switching.
Demonstrated knowledge and understanding of Security Principles
Demonstrated experience required in Engineering function within a medium to large ICT organization
Demonstrated experience of Managed Services
Demonstrated working knowledge of ITIL processes
Demonstrated experience working with vendors and/or 3rd parties
#Dimensiondatacareers
Skills Summary
Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP Networking
What will make you a good fit for the role?
Workplace type :
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
NTT America Solutions, Inc.
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