This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4191309 Summit Utilities\ \ \ Dispatcher 3rd Shift\ FORT SMITH, AR, US\ Full-Time\ 15 days ago\ 2474\ \ \

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Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 Americas Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a Dispatcher, 3rd Shift in Fort Smith, AR.

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POSITION SUMMARY:

The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.

Hours:

Sunday - 4pm - 12am

Monday - 4pm - 12am

Tuesday - OFF

Wednesday - OFF

Thursday - 12am - 8am

Friday- 12am - 8am

Saturday - 8am-4pm

This is a 24-hour office-overtime will be offered frequently in order to keep all shifts adequately covered.

Bargaining Unit position that includes a seniority system.

PRIMARY DUTIES AND RESPONSIBILITIES

• Answers the phone and performs call-ahead request for field technicians
• Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
• Dispatches orders via Mobile Data.
• Coordinates daily operational requirements between local supervision and service technician
• Routes work to service technicians.
• Monitors orders and reroutes as needed.
• Prioritizes work orders.
• Documents work orders.
• Resolves scheduling issues between the companys Call Center, customers, and supervision to achieve optimum results
• Monitors daily reconciliation of all priority calls.

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EDUCATION AND WORK EXPERIENCE

High school diploma or General Equivalency Diploma

2+ years of customer service or clerical experience using computerized systems

Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or\ \

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\ \ Summit Utilities is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.