Caterpillar, Inc. Oil and Gas Service Repesentative in Houston, Texas
Oil and Gas Service Repesentative
As an Oil & Gas Service Representative you will consultwith dealers to market Caterpillar products and services and assist in thedevelopment of dealer sales capability. This is the fourth field-basedassignment for an experienced, individual contributor where assignments arecomplex, challenging and lend themselves to strategic decisions.
Job Duties/Responsibilities mayinclude, but are not limited to:
- Develop a expertise in Caterpillar products. You will be a sales liaisonamong dealers, customers and other Caterpillar personnel. You should be veryfamiliar with the company’s processes, systems and methodologies andaccountable for identification, analysis and resolution of needs and problemsin an assigned industry. Position performs complex analysis work, identifiesand resolves problems that are more strategic in nature. Challenges includedeveloping and meeting expectations in delivering results, identifying and recommendingalternative courses of actions, making timely decisions and developing greatercommunication skills. Direct work with other Caterpillar units, customers, andpossibly suppliers require incumbent to demonstrate skill in negotiation,building consensus and achieving compromise.
- Counseling dealers in developing increased human performance capability;providing guidance on existing and potential customer service issues andimprovement measures within one industry; assisting dealers on forecast, sales/rental/usedstrategy planning and sales techniques; supporting rollout of new products(e.g., products, parts, customer service agreements, other service products);analyzing and communicating marketplace and competitive activity to Caterpillarpersonnel and dealers; analyzing product application, configuration andutilization that provide the best solution for a customer; assisting dealerswith business planning within one industry; creating and promoting programsthat increase sales while maximizing price realization; and continuing todevelop required proficiency level in the specified foundation competencies andskills.
- Remiain current on customer/dealer market and needs and understand how andwhy decisions are made within their work group and organization. You will beresponsible for applying those decisions to support and develop product sales,dealer effectiveness, overall segment growth, NPI process, process improvement,sales management process improvement, etc. Your knowledge of products, technology,industry, etc., in support of Caterpillar, dealer and customer expectations andneeds and will contribute to strategic planning. You may also provide directionto less experienced personnel.
- Direct your development and continual learning through experience and stayingabreast of technology changes. Key learning comes from continued experience inthe assigned industry, enhancing communication and people relationship skills,improving problem solving and analysis ability, building and using businessskills, enhancing use of Caterpillar systems and developing leadershipabilities. You must stay abreast of industry and technology changes and relatethose changes to Caterpillar, dealer and customer needs. Oil & Gasexperience required for this job.
Strong communication and leadershipskills
A bachelor’s degree in anaccredited Engineering or Engineering Technology curriculum.
3-5 years prior experience in fieldassignments.
Demonstrated ability to workindependently and on larger scale, more complex assignments.
Ability to influence others in thework group, dealer personnel and customers
Must be willing to travel extensively (50-70%) as well as relocate based uponbusiness needs.
Experience with diesel and naturalgas engines
Oil and Gas experience required
Knowledge of Caterpillar products,policies, and procedures
Transmission experience is a plus
Job Marketing / Sales / Product Support
Primary Location United States-Texas-Houston
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Relocation assistance is available for this position.
Req ID: 18000BFU