Overview

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

The Account Manager, Operations will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.

Essential Functions:

Establish and maintain strong client relationships with assigned account(s).

• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.

• Promote a strong safety culture and safe work environment.

• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.

• Motivate and develop the team while supporting organizational change.

• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.

• Perform daily quality control inspections to ensure quality standards are met or exceeded.

• Adapt departmental plans and priorities to adapt to operational challenges.

• Perform time studies to optimize operational tasks, schedules, and staff allocation.

• Look for opportunities to increase revenue by providing additional or periodic services to the client.

• Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.

• Special projects and other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience. Experience:

• 3 to 5 years of experience, including 2 years of supervisory experience.

• Ability to adjust work schedule as needed to support the operation.

• Solid business acumen and basic accounting principles.

• Working knowledge of OSHA safety standards and regulations.

• Ability to grow strong relationships across all levels of the organization.

• Ability to work through ambiguity and maintain composure in a variety of situations.

• Passion for excellence backed by a track record of accountability, collaboration, and integrity.

• Ability to effectively lead a staff of direct reports.

Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.

• Ability to work in a fast-paced work environment balancing multiple projects and embracing change.

• Ability to resolve issues under tight timeframes and pressure.

• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

• Excellent written and verbal communication, team building, and planning skills.

• Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills

• Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.

REQNUMBER: 80103

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.