Position : Asset Management & ServiceNow Analyst II

Location : Kansas City, Kansas

Requisition ID: : 26136

This role is responsible for procurement, deployment, and offboarding of network/server devices and services, tracking asset locations and assignments, and engaging with telecom/internet carrier vendors and VAR’s. Operate as point of contact for locations regarding billing and circuit maintenance.

Job Duties and Responsibilities:

• Procure network devices and accessories through vendors

• Leverage purchasing agreements, carrier incentives, promotions, volume purchasing, and other methods to secure the best pricing for purchases

• Deploy and track all outgoing shipments

• Receive and immediately process all incoming shipments

• Collect, decommission, and dispose of all retired IT network/server devices, leveraging recycling agreements and opportunities to maximize return on recycled devices

• Lead efforts to merge accounts and transfer assets for acquisitions and mergers

• Operate as point of contact for remote offices and locations regarding network billing, asset assignment, and circuit management

• Collaborate with Accounting to resolve intercompany chargeback issues

• Create and maintain documentation related to procurement, asset information maintenance, offboarding, and decommission of various IT assets

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Minimum Requirements:

Education and Experience

• Associates degree in a related technical field or a related professional experience

• 3 or more years of experience in procurement/purchasing in a large enterprise/corporate environment preferred

• 3 or more years of direct experience supporting accounts, expenses, invoices, etc. in a large enterprise/corporate environment preferred

• 2 or more years of system administration, creating/moving/deleting accounts, distribution lists and account audits preferred

• 3 or more years of experience in creating and compiling reports for financial, inventory, and licensing BI reports preferred

• Experience working in ServiceNow or comparable CRM/ticketing system

• Experience with supporting remote users

• Experience in direct customer service

• Experience working in a ticketing system or CRM

• Certification and/or License – N/A

Knowledge, Skills and Abilities

• Able to demonstrate superior customer service skills

• Able to demonstrate superior organization and task management skills

• Able to demonstrate analytical skills and the ability to identify relevant information from large sets of data

• Able to demonstrate basic financial cost saving skills

• Able to communicate and translate technical topics into easy-to-understand concepts

• Able to communicate clearly and effectively, both verbally and in writing

• Able to clearly document technical processes

• Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution

• Knowledge of MDM compliance policies

• Knowledge of Apple products, including iPhone, iPad and Mac Computers

• Knowledge of Android devices, including phones and tablets

• Must be able to read, write and speak English

An Equal Opportunity Employer