Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. As a temporary contractor, you’ll be employed by our Managed Service Provider, Magnit Global, who manages most of our temporary contract hiring. You will not be employed by Diageo.

With iconic brands such as Baileys, Guinness, Gordon’s and Johnnie Walker, we’re the leading beverage alcohol company in every region of the world. Naturally, we need a robust and dynamic tech platform that helps us deliver our best work and sustains our success for years to come.

About the Role

Diageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo’s Strategic Priorities.

The Application Support Lead role sits within the Customer Product Line Run team and the aim is to enable greater stability and security through a structured and consistent approach to delivering IT operations. The D&T Run organisation is responsible for running a resilient and secure technology landscape at agreed service levels, at lowest cost, securely and compliantly, while improving performance.

This role will be focused on all operational support activities for Diageo’s Customer application services with a focus on majorly Salesforce platforms.

As Diageo has moved towards providing users with Digital Marketing services to drive a more ‘Digital customer experience’ and improving productivity globally, this has driven the requirement for the need to have a dedicated operations team to support these solutions. This role is a part of the team responsible to ensure highest 24 hour/7day critical system availability.

Responsibilities

• Execution of all the pre-defined Diageo security and compliance controls e.g., vulnerability management/pen testing management, change/patch release management etc.

• Liaise with the vendors / 3rd parties for day to day operations

• Application Ownership

Requirements

• Candidate should be able to quickly build trust and earn credibility by conveying their knowledge of technology and industry.

• Candidate should have the impeccable communication skills required to deliver clear instructions and next steps

• Candidate should be able to manage end user (brand teams and agencies) expectations with speed and clarity

• Strong understanding of technology security and compliance controls

• Excellent organization skills

• Meticulous attention to detail

• Ability to manage a vast amount of stakeholder requests

• Excellent problem-solving skills

• Experience working across global process and compliance controls

• Self-starter as well as being able to work as part of a cohesive, integrated team.

• The ability to understand business needs and technical constraints.

• Strong listening, questioning, problem solving and analytical skills.

Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.