Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. As a temporary contractor, you’ll be employed by our Managed Service Provider, Magnit Global , who manages most of our temporary contract hiring. You will not be employed by Diageo.

This temporary assignment will be working with Diageo. Diageo India is the country’s leading beverage alcohol company and a subsidiary of global leader Diageo plc. The company manufactures, sells, and distributes an outstanding portfolio of premium brands such as Johnnie Walker, Black Dog, Black & White, VAT 69, Antiquity, Signature, Royal Challenge, McDowell’s No.1, Smirnoff, and Captain Morgan. Visit Diageo’s global responsible drinking resource, Drink IQ (https://protect-us.mimecast.com/s/wbLEC73zwDf3NKLnuRAm7p?domain=diageo.com) , for information, initiatives, and ways to share best practices. Celebrating life, every day, everywhere.

With iconic brands such as Baileys, Guinness, Gordon’s and Johnnie Walker, we’re the leading beverage alcohol company in every region of the world. Naturally, we need a robust and dynamic tech platform that helps us deliver our best work and sustains our success for years to come.

We’re an ever-changing business at Diageo, and our Information Services team is no exception. Join us, and you’ll be part of a fast-paced, challenging environment, helping us protect and enhance the IT platforms that our global operation depends on. Whether you’re delivering rapid access to key information, cutting-edge collaboration tools or optimising our corporate devices, everything you do will contribute to our goal of continuous innovation and improvement. What’s more, with 1270 servers, 360 network locations, 8 data centres and over 28,000 devices, you’ll be working on a scale that few companies can match.

Role Description:

Top Accountabilities

The Customer Salesforce Technical Specialist will be responsible for:

▪ Creating Low-Level Salesforce designs for ongoing projects in line with the Technology Design and Security Standards, set forth by various DBS Teams and the Salesforce Practice, as part of the overall Customer solution.

▪ Interpreting (and where required, challenging) business requirements to deliver low-code Proof of Concept solutions deliver business required outcomes

▪ Engage with Salesforce Solution Architects, as part of ensuring your solution designs are in accordance with the Diageo reference architecture

▪ Work with and guide service provider developer teams in implementing the defined Salesforce solution architecture

▪ Providing build quality governance of supplier built solutions.

▪ Act as point of contact to ensure all parties (including internal and external technical / development teams) understand your detailed designs

▪ Continual expansion of your Salesforce detailed knowledge, constantly seeking ways to broaden exposure to the latest Salesforce capabilities, trends, best practices, and developments.

▪ Incorporate the innovations into recommendations to help shape the technology roadmap for the Customer domain in partnership with the Practice senior Salesforce Architects

▪ Identify risks affecting solutions, including mitigating recommendations and support in handling those risks

Education, Qualifications and Experience Required:

• Hold at least a bachelor’s degree, preferably in IT or Computer Science

• Architecture and Technical Expertise:

• 5+ years of experience in Salesforce detailed technical design and development

- Demonstrated broad working knowledge of relevant capabilities, including, but not limited to: Sales, Service, Experience Cloud, integration, Chat, etc.

• Demonstrated architecture experience with web or portal based solutions.

• Demonstrated experience of applying Salesforce best practice solution approaches to correctly identified business problems.

• Able to design automation solutions that scale to large volumes

• In depth knowledge of Salesforce limits

• Knowledge of, and able to apply Object Oriented Design and SOLID Principles

• Know how and when to use Flow vs Apex as part of solutioning

• Experienced in Javascript and Lightning Web Components.

• Understand how and when to use Big Objects, Custom Metadata, etc. within solutions

• Experience with VSCode and the Salesforce CLI

• Experience of working with Source Control tools

• Knowledge of Scratch Orgs and release automation

• Understanding of both batched and streaming integration

• Know how to use the Salesforce security model for both internal and external users

• Know how to use Salesforce related tools and features to troubleshoot issues

• Functional Expertise:

• Experience of CRM digital channels, customer engagement within a large, global organization (preferably FMCG), including key business processes related to these areas

• Experience of Agile (or agile / waterfall hybrid) development practices and techniques

• Fluent English speaker

• Able to discuss technical challenges with Business representatives using non-technical language

• Self-motivated to research and understand different/new capabilities of Salesforce to a level to create, demonstrate, and discuss Proofs of Concept solutions.

Able to articulate solutions to other technical people, who may not necessarily know Salesforce

About Magnit Global

Magnit is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more.