University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitlePatient Relations Assistant/UKHCRequisition NumberRE45177Working TitlePatient Relations Assistant - UK Advanced Eye Care Shriners Ophthalmology ClinicDepartment NameMG100: Physician Based ClinicsWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired EducationHSClick here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3.5 yrsRequired License/Registration/CertificationNonePhysical RequirementsThe physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.ShiftMonday - Friday, Day Shift; 8:00 am - 5:00 pm (40 hrs/wk)Job SummaryThe Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.The primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.Skills / Knowledge / AbilitiesThe ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.Does this position have supervisory responsibilities? NoPreferred Education/Experience3.5 years of experience requiredDeadline to Apply05/09/2024University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.Posting Specific QuestionsRequired fields are indicated with an asterisk ().1. * Which of the following best describes your years of experience in patient registration? * None More than 0, less than 1 year* More than 1 year, less than 2 years* More than 2 years, less than 3 years* More than 3 years2. * Please select the answer that best describes your years of paid, full-time employment experience in customer service. * None* More than 0 up through 1 year* More than 1 up through 3 years* More than 3 up through 5 years* More than 5 years3. * Which of the following best describes your years of paid work experience verifying patient insurance information in an online system? * None* Some, but less than 1 year* More than 1 year, up through 3 years* More than 3 years up through 5 years* More than 5 years4. * What techniques have you used to improve a customer’s experience and manage their expectations? (Open Ended Question)5. * Please describe your most recent employment, including your role and the types of duties you performed. (Open Ended Question)6. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience. (Open Ended Question)7. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork? * Yes* No8. * Where did you first see this position advertised other than on UK's online employment system? * InsideHigherEd.com* HigherEdJobs.com* Diverseeducation.com (Diverse Issues in Higher Education) * Latinosinhighered.com* HospitalCareers.com* Indeed.com* LinkedIn.com* Higher Education Recruitment Consortium (hercjobs.org)* A Colleague, Friend and/or Family Member * Careerbuilder.com* UK Job Fair* None of the AboveApplicant DocumentsRequired Documents1. ResumeOptional Documents1. Cover Letter Apply Here: https://www.click2apply.net/GL7NDNf4WbWYNfwROHqq4KPI240428419