Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Operations Analyst working onsite in Lipa, Batangas, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Have a passion for solving work-related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you’ll manage the team responsible for monitoring performance and provide insights and recommendations for program performance indicators and metrics. You’ll also monitor performance and provide insights and recommendations.

You’ll report to the Operations Manager. You’ll consistently impact the business, the teams you support, and the various departments you partner with through your analysis and recommendations.

During a Typical Day, You’ll

• Partner with Fraud Operations to perform walkthroughs and create process mapping for critical processes and risk identification, evaluating the control design for identified fraud-related risks

• Develop and perform transactional test scripts/program for Fraud Prevention and Fraud Investigation processes

• Create and maintain adequate testing support documentation such as workpapers, testing reports, etc. to support the results of reviews including the write-up of findings/issues for reporting.

• Evaluate control testing documentation, reports, data, etc., and determine compliance with fraud policies and procedures.

• Maintain strong engagement with second line of defense to ensure Operations is adhering with relevant risk standards, policies policies, standards and procedures related to risk and control to maintain an effective control environment

• Work with Fraud Operations Team to assist in ensuring the Fraud Risks & Controls are known and to assist in the identification and/or development of controls to mitigate any gaps

• Partner with issue manager and process owners to build out appropriate milestones, owners, and timelines for identified issues via testing

• Continually evaluate the risk and control environment for opportunities to proactively manage risk and improve processes based on observation,reviews, and feedback.

• Explore and compile relevant data sources, data access and availability to support opportunities to continue to iterate and improve upon existing controls considering things like automation alternatives to further mitigate risk

• Provide support to other Business Control teams, as needed

What You Bring to the Role

• Demonstrated experience with RSCAs, other risk assessments, risk analysis and control evaluation

• Strong experience in risk identification, risk mitigation, and control assessments as well as writing test scripts, transactional testing, anddocumenting results.

• Ability to articulate an effective control design and able to synthesize diverse processes and data and formulate appropriate conclusions

• Knowledge of Fraud Operations processes and Anti-Money Laundering (AML) laws/regulations

• Self-starter with strong ability to work independently with minimum oversight

• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.

• Ability to balance multiple critical priorities successfully

• Inquisitive nature, attention to detail, diligence and a good attitude

• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders

• Motivation to learn and consistently improve processes and tools

• Strong oral and written communication skills; able to communicate effectively via email, telephone (Zoom)

• Results oriented, demonstrated achievement of exceeding expectations

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

Title: Senior Analyst, Fraud Prevention & Investigations

Location: PH-Calabarzon-Lipa

Requisition ID: 03VWA