Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

COMCAST Technology Solutions has a great opportunity for a Technical Operation Manager to join our team. You will work as part of the Global Operations team. Our team of innovators and entrepreneurs has decades of experience in media, technology, entertainment, cable and advertising. We are changing the way the world looks at video and providing our customers infinite possibilities on every screen. There are many opportunities to develop and grow your career while working at CTS.

Job Description

COMCAST Technology Solutions is a software technology company, headquartered in Denver, Colorado, USA, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers our customers a diverse product catalogue. By leveraging Comcast CVP, our customers can securely manage their digital media, publish their content to viewable on all manner of IP devices, and effectively monetize their content distribution directly to the consumer. Our proven media management and publishing technology provides a versatile approach to meet each customer’s unique business requirements. It also scales fluidly to support the growth of our customers’ businesses. Customers include British Telecom, Viaplay, Fox, Disney, NBC, Paramount + and numerous others. The team is made up of software and video professionals split between sales/marketing, product engineering, and operations/professional services. We spend our time selling and marketing to customers across the globe. We provide project managers and technical engineers to help our customers implement our technology. We are a dynamic, technology-oriented group; tightly integrated either remote or in person with offices in London, Chennai, Denver, and Philadelphia.

Core Responsibilities

• Organization and day to day management of the technical operations teams.

• Coaching staff at all levels, helping them grow their skills and knowledge.

• Facilitating and enabling the productivity of the technical operations teams.

• Ensuring the technical operations teams understand and are aligned with the company’s goals.

• Analysis of operational tasks and incidents to guide improvements and investments.

• Ensure processes and procedures are fit for purpose, widely understood, and followed, across teams in multiple time zones.

• Responsible for management and career development within the technical operations teams.

• Making sure the team is a happy and productive place to work - coordinating the teams activities, helping the team work efficiently and removing blockers.

• Act as a primary point of contact for the technical operations team, both internally and externally.

• Define and facilitate task assignment, prioritisation, and scheduling across the operational teams.

• Analysis of operational workloads and tasks, looking for areas for optimisation.

• Support Team Leads with the performance objectives of their staff.

• Ensure processes and procedures are aligned to ITIL methodology and remain fit for purpose.

• Own the technical operations teams recruitment process, growing the teams, anticipating skills shortages, and interfacing with internal and external recruitment parties.

About You

• At least 3 years’ experience in technical management roles, ideally in the media industry.

• Not afraid to take ownership and build relationships with key stakeholders.

• Tenacious and demonstrate a good level of attention to detail with a can do approach.

• Ability to stay clam under pressure while coming across proactive in communication.

• Able to communicate technical / complex issues in a clear way that is easy to understand to Stakeholders that are not technically minded.

• Strong communication skills.

• A dedication to customer satisfaction.

• An understanding of cloud computing, system observability and rest-based microarchitectures.

  Desirable

• Familiarity/experience with project management and agile methodology.

• Experience with implementing change management initiatives.

• Experience working with multiple global regions.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.