Description

Job summary

Operations is at the heart of the Amazon customer experience. In Amazon Transportation Services, we improve customer experience through continuously optimizing the complex movements of packages to customers throughout Europe.

EU ATS Network Operations is looking for an Network Performance Manager who is passionate about working on programs to drive improvements in customer experience. The team works with stakeholders from business teams as well as tech teams to define, scope, develop and implement solutions to improve customer experience.

You will use a combination of analytical, problem solving, technical, and communication skills to ensure that the business teams are able to make data-driven decisions.

A successful candidate will know and loves working with various analytical tools, can model multidimensional datasets, and can partner effectively with business leaders to answer key business questions.

You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

Key job responsibilities

• Manage and execute projects from start to finish including data gathering and manipulation, synthesis and modelling, problem solving, and communication of insights and recommendations

• Have a passion for continuously improving the customer (internal and external) and employee experience

• Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment

• Own the design, development, and maintenance of scalable solutions for metric monitoring, reports, analyses, dashboards, etc. to support analytical and business needs. Own the creation of key process metrics.

• Build automated data solutions and dashboards to enable teams to self-service data needs.

• Write queries to pull data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis-ready.

• Recognize and adopt best practices in reporting and analysis: data integrity, design, analysis, validation, and documentation.

• Use statistical techniques, data mining and/or machine learning to create new, scalable analysis for business problems.

• Design and drive experiments to form actionable recommendations. Present recommendations and drive decisions.

• Identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal and operational teams.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• Bachelor's degree

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience in program or project management

• Experience working cross functionally with tech and non-tech teams

• Experience in defining and implementing process improvement initiatives using data and metrics

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership

• Experience leading process improvements

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

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