Roles and Responsibilities:

The key account manager is responsible for handling the most important accounts within Stanley Black & Decker. The KAM must build and maintain a strong relationship with the client and is the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client, and help the client succeed. Will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Main Responsibilities

• Developing a solid relationship between major key customers

• Solving key client issues and complaints

• Developing a understanding of key account needs

• Anticipating key account changes and improvements

• Managing communications between key clients and internal teams: Marketing, Pricing, Finance, C&C, Sales, etc.

• Strategic planning to improve client results

• Negotiating contracts with the client and establishing a timeline of performance

• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members & stakeholders

• Meeting all client needs and deliverables according to proposed timelines

• Analyzing client data to provide customer relationship management

• Expanding relationships and bringing in new clients

Experience required:

• 2-5 years sales experience

• 2-3 years as a KAM or RAM - previous work experience in sales, management, key account management, or relevant experience

• Desirable comprehension and current knowledge of tool industry

Main skills required:

• Able to multitask, prioritize, and manage time efficiently

• Goal-oriented, organized team player

• Encouraging to team and staff; able to mentor and lead

• Self-motivated and self-directed

• Excellent interpersonal relationship skills

• In-depth understanding of company key clients and their position in the industry

• Eager to expand the company with new sales, clients, and territories

• Able to analyze data and sales statistics and translate results into better solutions

• Strong negotiation skills, with ability follow-through on client contracts

• Proven results of delivering client solutions and meeting sales goals

• Excellent negotiation skills

• Strong time management skills

• Excellent verbal and written communication skills

• The drive and energy to manage multiple accounts while looking for new opportunities

Systems:

• Advanced Excel & Power Point

• CRM

• Salesforce

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

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