Job Information
WTW Associate Director - Client Relationship Management in Milano, Italy
Associate Director - Client Relationship Management
(Construction Leader)
We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
Responsible for maintaining existing large Construction client relationships/ portfolios with accountability for client retention as well as new business development. The Associated Director will lead the construction business unit and will manage and develop client and Willis Towers Watson relationships, and service and grow the portfolio within the business unit. The role will also be responsible for targeting and converting prospects. The principal accountability of the position is to put the interests of clients and the integrity of the market at the heart of the way you do business.
Principle Duties:
Attendance at the key internal meetings (WTW Italy)
Attendance at Global Line of Business meetings.
Management of the construction team and team resources
Provision of technical, industry and subject matter expertise where required
Understanding the client’s business and risk management needs and delivering them through the provision of ongoing service
Understanding the client’s global insurance program and utilizing them in accordance with the client’s insurance and risk management philosophy
Preparation of market presentations / underwriting submissions if required
Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs
Negotiation of terms and cover alterations with insurers and presentation to the client
Completion of reports as required – applying both technical and bespoke client knowledge
Completion of summaries of insurance for all interested parties (client / network) - applying both technical and client knowledge
Attendance at key client and market meetings
Working with clients, insurers and overseas network to address and resolve technical and other issues
Liaison with other divisions/offices of Willis to access specialist expertise and provide local servicing where needed
The Requirements
Educated to degree level or relevant industry experience
Working knowledge of P&C and Construction insurance
Fluent in English (oral and written)
Preferably holding/working towards a professional qualification of ACll or equivalent
Comprehensive technical knowledge of insurance in order to deal effectively with client needs
Effective interpersonal and communication skills with the ability to build and maintain strong relationships with the client and insurers
Ability to deal professionally with internal and external contacts, representing the Business Unit and the wider Group with a high level of credibility
Excellent client focus with proven experience of delivery of high levels of direct client service
Ability to analyze situations and provide recommendations to identify optimum solutions for clients
Good understanding of the processes that support the operating model and strategy for the Business Unit and Willis Towers Watson overall
Experience of working with and adhering to processes and systems that support client service delivery
Intermediate level of IT systems (as a minimum Microsoft Office)
Intermediate knowledge of data analysis
Good presentation skills
“L’appartenenza alle categorie protette come da legge 68/99 costituirà titolo preferenziale”
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