Lead IT Quality Analyst - IN

Develops and evaluates equipment and processes to improve the safety, reliability, and maintainability of products and systems.

Key Responsibilities and Duties

• Planning reliability tests and conducting analysis of field failures while developing and administering reliability information systems for failure analysis and performance improvement.

• Identifying quality or service related issues. Reporting and communicating them to other departments and prioritizing as required for containment, correction, and prevention.

• Conducting or coordinating root cause analysis and reliability testing; analyzing and communicating results and recommendations.

• Leading internal audit projects; conducting the implementation of inspection techniques and providing training and coaching to others.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

• Analyzes test cases, scenarios and scripts to ensure the quality of information systems, applications and databases delivered.

• Maintains the design and development of usability testing programs, cases, scenarios and processes to ensure that all functions are thoroughly tested.

• Identifies and makes recommendations regarding critical points of failure while monitoring, tracking and reporting ongoing IT quality levels.

• Selects testing tools and processes for use in projects and testing.

• Recommends target goals for IT improvement and identifies optimal approaches for resolving IT quality issues to achieve targets.

• Engages with business leadership to quantify and articulate the business impact of IT quality issues.

• Communicates information on IT quality standards, procedures, requirements and initiatives.

• Experience working with Entity \Account Reference Data across asset classes including equities, fixed income and derivatives.

• Experience/expertise in the use of some/all: Selenium with Python/Java, Python data analysis Libraries preferable, TDD /BDD framework.

• Experience/expertise in the use of some/all: Eagle Pace, Golden Source, Oracle SQL Developer, SnowFlake.

• Knowledge of market data sources, products and tools

• Ability to work relatively independently and in a team-oriented, collaborative environment.

• Prioritization and problem-solving skills.

• Experience using Microsoft Office suite of products (particularly Excel and VBA) and SQL.

• Basic knowledge of writing SQL queries.

• Very good communication skills, written and verbal.

Related Skills

Agile Methodology, Agile Project Management, Analytical Skills, Database Testing, Detail-Oriented, Problem Solving, Software Testing, Test Automation, Test Planning

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

• For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

• For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

• For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

• For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)