• Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others?

  Would you like to be part of a team that delivers high-quality software to our Customers?

Roles & Responsibilities:-

• Interact with technical team members of the client staff.

• Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues.

• Provide post-sales support for clients and prospects to help support the sales operation.

• Use appropriate software tools to diagnose proper resolution of customer questions and problems.

• Manage and develop procedures to ensure quality support for all LNRS products.

• As part of the global product support team, this role is required to support LNRS clients in South Asia as well as clients worldwide.

• Eligible candidates need to be comfortable with working on 24/7 shifts on rotational basis, with preset rosters & considering our middle-east clients it involves working through Saturday/Sunday as well.

• This role may be required to join global 24/7 on call rotation with the rest of global product support team members.

  Essential skills and knowledge

• Experience of working with Java applications hosted on IBM WebSphere and Apache Tomcat

• Experience with relational database management tools (MS Access, SQL Server, Oracle, etc.)

• Experience working with and understanding of web services.

• Experience working directly with clients in a support capacity.

• Experience and understanding of incident management, preferably Salesforce.com.

• Detail-oriented, excellent troubleshooting and problem-solving skills.

• Excellent written and verbal communication skills in English

• Experience understanding and analyzing application and web application server logs.

• Strong proficiency in MS Office

• Experience in Linux/UNIX

• Strong client focused approach to work

• Proven ability to work independently.

• Ability to meet deadlines while working under pressure.

• Bachelor’s degree in a technical field (i.e., CS, MIS) or 3 years professional experience in a technical product support role.

About Us

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.

We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.

About LexisNexis Risk Solutions

LexisNexis Risk Solutions Group is a portfolio of brands that span multiple industries providing customers with innovative technologies, information-based analytics and decision tools and data services. Our brands provide market-specific solutions that help our customers solve problems, make better decisions, stay compliant, reduce risk and improve their operations.

Serving customers in more than 180 countries, we employ approximately 9,700 people. We are part of RELX, a global provider of information and analytics for professional and business customers. We have offices in 24 countries around the world.

Apply today, or to learn more about opportunities with LexisNexis Risk Solutions or RELX Global, join us here:

https://risk.lexisnexis.com/group/careers

www.relx.com/careers/join-us

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.