Job Description

The Department of Information Technology and Telecommunications (DoITT) provides for the sustained, efficient and effective delivery of IT services, infrastructure and telecommunications to enhance service delivery to New York City's residents, businesses, employees and visitors. As the City's technology leader, DoITT is responsible for maintaining the foundational IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations.

The Department of Information Technology and Telecommunications is seeking an IT Automation Engineer to architect, design and implement infrastructure as code by developing and extending Open Source software. The engineer with also be responsible for all aspects of builds and AWS, Azure & VMware deployment environments including scaling, provisioning, monitoring, and automation. The position will report to the Infrastructure DevOps (iDevOps) Team.

Responsibilities include:

• Analyze, design, implements, maintain, and supports IT automation and monitoring solutions for enterprise infrastructure systems and platforms;

• Develop and maintain standards and guidelines for implementing IT automation and monitoring;

• Oversee configuration of IT automation and monitoring tools at an enterprise level, including the analysis, selection and deployment of emerging Technologies;

• Work closely with developers to find ways to automate and improve existing processes;

• Monitor industry developments; liaise with vendors regarding new products and technologies. Ensure compliance with Department standards;

• Propose updates to Department standards in line with industry advancements;

• Supervise major tool implementation and/or upgrades, including continued support, documentation and training;

• Collaborate with relevant partners to fully understand automation and monitoring requirements;

• Assist in defining and implementing Service Level Agreements (SLAs);

• Collect data to evaluate and optimize network or system performance.

• Handle special projects and initiatives as needed.

Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.