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Caterpillar, Inc. Collections Rep in Nuevo Leon, Mexico

Collections Rep


Supports various accounts receivable management efforts for Caterpillar Crédito (“Caterpillar”) Collections Department of the Northern Region of Latin America (“NRLA”). Works to create solutions that meet the financial needs of individual Caterpillar customers while maintaining an accountable profit for Caterpillar portfolio.Has duties both in the office and in the field. Through telephone contact, collects delinquent active contracts and open items on terminated contracts.


  • Collections efforts management trough Salesforce.

  • Administrative follow up to invoices, credit memos, early terminations, option fees.

  • Reports on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report.

  • Reconciles customer accounts.

  • Prepare diverse Past Due reports.

  • Duties performed in the field include collecting delinquent contracts through personal contact.

  • Resolves other customer service issues as assigned.

  • Recommends account modifications.

  • May continue security financing statements.

  • Assumes additional and more advanced duties, as assigned, when experience and staffing conditions dictate.

  • Conducts equipment repossessions.

  • Prepares files on repossessed accounts for transfer to repossession specialists.

  • Conducts field equipment audits as assigned and reports collection activity.

  • Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.



  • Knowledge of and the ability to apply financing and taxation principles.

  • Knowledge of Caterpillar products, their applications, and their markets.

  • Knowledge of marketing, credit and customer services concepts and techniques.

  • Knowledge of financing and leasing products of the subsidiary.

  • Knowledge of documentation principles.

  • Knowledge of billing, invoicing, and dealer payment principles and concepts.

  • Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations.

  • Knowledge of and the ability to apply past due account collection techniques and procedures.

  • Knowledge of and the ability to perform math computation skills.

  • Knowledge of and the ability to apply data collection and analysis skills.

  • Ability to analyze customer credit summaries and past due accounts.

  • Knowledge of and the ability to calculate casualty values and amortization schedules.

  • Ability to prepare marketing reports and marketing related statistical reports.

English 70% min

Job U.S. Core Business Functions

Primary Location Mexico-Nuevo Leon-Monterrey

Unposting Date: Jul 1, 2019, 12:59:00 AM

Caterpillar is an Equal Opportunity Employer (EEO).

Req ID: 190004XV