Customer Order & Fulfillment Representative

Veolia North AmericaOakville, Ontario (Onsite)Full-Time

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Company Description

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Description

Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.

About the job

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the CFS team as a North American Customer Order and Fulfillment Representative you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy.

Key activities within this entry level role include, order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing issues. In this role, you will act as support to the CFS Specialist in your assigned Region.

To be effective in this role, you will build and cultivate strong relationships & act

collaboratively with sales, distribution partners, customers, and across the entire supply

chain team.

Job Summary

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise results

• Enter customer orders with a focus on quality, accuracy and speed

• Proactively manage existing customer orders

• Prevent, reduce, and resolve escalations, returns, and invoicing issues

• Prioritise & manage high volume of requests from Customers & Inside Sales Team

• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product

• Keep customers proactivity informed about the status of their orders

• Manage critical cases with a sense of urgency and ownership

• Identify improvements in the processes to meet customer critical issues and requirements

Expectations after initial onboarding & training period

• Understands & employs proper written, verbal, & meeting etiquette

• Ability to understand specific business objectives, priorities and key processes

• Cross-functional and global collaboration with peers, Sales, & Supply Chain

• Meets/exceeds responsiveness expectation to customers & internal assignments

• Awareness & contribution to Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness.

• Understands role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

Qualifications

What we're looking for

• 0-2 years of customer service/ fulfillment/procurement experience

• Digital mindset: comfortable entering and retrieving data in a variety of software and ERP platforms

• An ability to work in a cross-functional environment with peers & immediate leadership

• Energetic, strong interpersonal, organizational and communication skills

• A motivated self-starter with strong problem-solving skills

• Excellent time management skills & ability to prioritize work from multiple channels

• Thrives in a fast-paced but fun work environment

• This is a hybrid position, requiring a minimum of 2 days in the office

• Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.

Knowledge, Skills & Abilities

• Diploma/certificate preferred in Business, Supply Chain or equivalent experience

• Knowledge of SAP & Salesforce or other ERP and CRM software

• Basic presentation skills

• Basic commercial reconciliation

• Strong Google Suite expertise

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.