Empathy with users and ensures the operational processes focusing on PP module (MRP, Vendor) run smoothly and match with customer condition that can help users to conduct their business effectively

• SAP Application Process & Support:

• Troubleshoot and resolve incidents for SAP applications, primarily in the area of MM/PP modules.

• Business requirements gathering and analysis of business issues; leveraging global IT organization and IT shared service to address these needs.

• Work closely with business owners to deeply analyze and evaluate business requirements, provide consulting, improvement, and optimization proposals.

• Develop, maintain, and provide 2nd level support users.

• Identify gaps, issues, and work around solutions

• Manage, plan and prioritize tasks to achieve agreed deadlines and meet requirements of customer.

• Responsible for key user collaboration and development including testing and training.

• SAP Continuous Optimization:

• Facilitate the implementation and support of SAP MM/PP modules

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document preparation.

• Map business requirements, processes, and objectives; develops necessary product modifications to satisfy business’s needs.

• Design, customize, configure and testing

• Document functional designs, test cases and results.

• Proactively identify and propose business process and/or system enhancements

• Provide ad-hoc training and user support as required

• Liaise with regional / local support teams and testing to ensure that release validation process is done properly.

• Work closely with the Business/Regions/International teams in meeting (phone calls, face-to-face) and meet their expectations for the projects / enhancement’s delivery.

• Participate/lead in IT project.

Internal Use Only: Salary

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