Technical Support - Chile / Colombia

General Information

Req #

WD00062814

Career area:

Engineering

Country/Region:

Chile

State:

Region Metropolitana de Santiago

City:

Santiago de Chile

Date:

Monday, March 25, 2024

Working time:

Full-time

Additional Locations :

• Chile - Region Metropolitana de Santiago - Santiago de Chile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Job Description :

• Support Latin America´s Field Service agents with technical escalations to solve critical matters from customers.

• Coordinate tech support focals for their support in each of their countries.

• Participate in Quality team interlocks.

• Make use of key trainings to deploy with technicians & agents together with Training focal.

• Critical case follow-up and progress communication.

• Evaluate and negotiate with customers/channels Action Plans.

• Problem replication and solution determination.

• Tip publishing and knowledge sharing to technical leaders.

• Constant communication with teams in North America.

Requirements :

• Experience on Tech Industry.

• Technical experience (PC desirable).

• Advanced English level.

• Microsoft Excel and PowerPoint - intermediate level, advanced would be a plus.

• Systems Engineering Degree or related fields.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations :

• Chile - Region Metropolitana de Santiago - Santiago de Chile

• Chile

• Chile - Region Metropolitana de Santiago

• Chile - Region Metropolitana de Santiago - Santiago de Chile