AutoNation Mobile Service HQ As the Director of Operations, your primary responsibilities will be to oversee AutoNation Mobile Service (ANMS) field operations managers, including operations, consumer, and fleet accounts. You will ensure that ANMS strategic vision is executed in a highly efficient, measurable, and scalable manner. You will grow and manage a high-performing operations delivery team and strongly collaborate across the entire organization to achieve growth and profitability targets. WE WILL DEPEND ON THIS PERSON TO Overall accountability for their region from culture building to P&L. The incumbent is responsible for driving efficient scalable operation by prioritizing safety, quality, and productivity Oversees operations in the defined market and drive business growth, profitability, and customer satisfaction Manage and develop a team of operations managers and automotive repair technicians Partner with Operations leaders to identify opportunities to drive efficiency and scale the operations with solid foundations Co-operate closely with sales team members to achieve service sales targets and maintain customer satisfaction Deploy additional vans in the defined market and hire field operations employees accordingly Optimize market coverage and staffing levels in ANMS service areas Manage, motivate, and grow the technician workforce with a focus on required technicians’ skill Collaborate closely with the account managers to launch new service locations Be the point of escalation for material and service-related issues and proactively recommend go-forward solutions Identify improvement opportunities and initiate optimization measures along field operations (scheduling, dispatch, service/repair execution, customer interaction and follow-up, fleet repair van/tool handling, etc.) Monitors and controls the performance of their region using appropriate reports, tracking systems and feedback from stakeholders Facilitate team building and the growth of ANMS services and work culture Work with the team in-person regularly, which includes 50% traveling YOU SHOULD HAVE An undergraduate degree from an accredited college or university is preferred 7+ years of experience in an operations related role Industry experience in operations, automotive, mobility, home services, or delivery related businesses is preferred Experience overseeing and growing customer-related operations including customer service and field services Experience in supply chain and procurement procedures Experience in managing a national workforce of both salary and hourly employees and ability to work with remote teams across time zones to develop strategies and foster a cohesive and creative work environment Strong ability to manage and motivate staff through excellent communication, organization, and operational involvement Willingness to travel -50% Company Overview AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.