About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

The Director of Site and Catalog Operations is a critical and high visibility leadership role accountable for product information management (PIM), inclusive of item setup, taxonomy, faceting, product attribution, and data quality/hygiene. The Director also oversees content management system (CMS) management across all site and app placements within the US & CA websites. The ideal candidate has a proven track record in supporting growth in an eCommerce business through operational proficiency and has ability to lead and inspire an operations-minded team.

What You'll Do

25% - Site & Catalog Operations Strategy:

o Refine and execute cross-functional processes to optimize omnichannel product on-

boarding (item setup, taxonomy, product attribution, content completeness,

photography completeness, etc.) to enable customer-facing category experience

(navigation, product content) in accordance to business strategy & priorities set by the

Online Experience team

o Improve quality of item data completeness and accuracy to meet the needs of online

merchandising; investigate RPA-driven solutions and ML-driven operations in

partnership with Old Navy Innovation teams and Product Management.

o Define statistical models to define optimal operations team workload in relation to

conversion rate improvements online.

o Design operating rhythm and workflow management tooling for team workload.

o Develop team roadmaps and priorities within Site & Catalog Operations; collaborating

with key partners to help bring tooling and tech capabilities to life.

• 25% - Team & Cross-Functional Leadership:

o Collaborate and develop partnerships with multiple stakeholders across the business in

Online Experience, Innovation, Photo Studio, Product, Marketing, and Engineering, to

identify opportunities, solve problems and developing new propositions that drive value

to customers.

o Drive a high performing, engaged and committed organization by developing operations

leadership mentality and establishing a measurable, defendable, scalable mindset.

o Provide development and coaching opportunities for team by training, mentoring, and

establishing performance expectations while fostering a productive and positive work

environment.

o This role will lead a total team size of 9 with 5 direct reports

• 50% - Site & Catalog Operations:

o Track/audit all digital shelf components (images, copy, inventory, item setup

completeness, etc.) to check for content consistency, product availability, and

accurate product information; identify opportunities to improve deficiencies in

operating procedures and set action plans.

o Ensure all new product launches are executed on-time and meet pre-defined digital

standards for each merchandising division & category.

o Identify cross-division and category conflicts in data, take corrective action, and

ensure operations team is executing catalog changes based on business priority and

customer experience; there are moments where this team will need to “protect the

business from itself” by identifying item setup, copy, faceting, and attribution

inconsistencies across the catalog.

o Set and maintain algorithm-driven catalog and site experience in accordance with

business strategy (i.e. PLP pages may require boosting algorithms to be adjusted

according to commercial plans, PDP content may require algorithmic adjustment to

accommodate different customer segments, etc.)

Who You Are

10+ years professional experience in ecommerce or strategy functions in DTC and/or Indirect

Ecommerce business

• 5+ years Industry experience in CPG, FMCG, Beauty, Fashion, or Apparel verticals as part of a

matrixed enterprise with $8B+ in annual revenue

• Demonstrated experience in product information management (PIM systems such as Salsify,

Stibo, etc.) both downstream and upstream via dependency inheritance and overriding

strategies when translating BOM data to customer-friendly shopping data

• Demonstrated experience in content management systems (CMS systems such as Amplience,

Adobe Experience Manager, Sitecore, Magento, Shopify, etc.) for managing homepage, product

detail page, and other site/app content

• Demonstrated experience in attention to detail and process orientation & ability to turn

ambiguity into results

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.*

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $152,500 - $202,000 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates

Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.