Job Description

Job Responsibilities

• Responsible for providing customers with the guidance and support needed throughout the full life cycle of subscription to ensure successful and effective use of CX Application products (onboarding, provisioning, implementation, adoption, product updates, governance, cross-sell/up-sell and renew).

• Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

• Develop and manage relationship with customers at operational and management levels.

• Develop and maintain relationships with management across lines of business and third parties.

• Implement governance meetings at customer (at levels operational and executive).

• Act as the primary liaison between Oracle, the customer, and other involved parties.

• Responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Engineering, Operations, etc.) and coordinating resources to resolve problems.

• Collaborate daily with product team members from EMEA, APAC, and North America.

• Job duties are varied and complex utilizing independent judgment.

Job Requirements

• Understanding of Cloud technology.

• Experience with CX applications.

• Knowledge at Oracle CX products is a plus.

• Relevant professional Cloud industry experience, preferably in global and diverse organizations.

• Speak Portuguese, English and Spanish

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer