At Hach ( www.hach.com ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Key responsibilities specifically are:

• Lead the drive of Service Team (internal and external, Machines Field Service database management, good service for IB protection and positioning. Develop and manage KPIs in accordance with Global Service definitions (ie: First Time Fix Rate, Average Response Time, etc). The incumbent will also be responsible for sharing best practices used in other countries and programs from latest experience.

• Provide strategic direction, tactical leadership, and operational process improvements to create a sustainable advantage through the effective leveraging of Brazil and LATAM field service resources. Achieve consistently high levels of customer satisfaction and loyalty through operational excellence in all service activities.

• Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards. It includes service inventory control.

• Plan, prioritize, and implement service activities to fulfill maintenance contracts and service-level agreements. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.

• Select, lead, direct, evaluate, and develop a team of service supervisors and technicians to ensure that installations and repairs are completed on-time, within budget, and according to customer requirements.

• Service Revenue growth: drive revenue, margin improvements in Brazil Service operation

• Maintenance Contracts – keep and improve contracts with clients

• Keep loyalty from clients – Retain Service from our Machines IB

• Team / Talent identification & Development

• Team work and collaboration across the overall organization

• KPIs Improvements: Average Response Time and Fix Rate First Time

The ideal candidate demonstrates the following characteristics:

• Experienced transformational leader with track record in building teams and organizations, building trust, leading by example as role model, purpose driven, with enthusiasm and team spirit; You will currently be in a Leadership role in a dynamic market of the B2B Business with 5+ years’ proven experience in a relevant Position

• Leadership and Change management – will need experience and demonstrated evidence of successfully leading significant change. Able to set direction of organization, engage people and motivate them to execute plans and program.

• Ability to drive centralization and harmonization in service offerings across Mexico Structure - experience of centrally managing a service business / developing a service business. Manage the balance between need for profitability and customer satisfaction across multiple service organizations

• Previous Razor/Razor Blade type business experience – must have been involved in driving quality growth of a Service revenue stream. Build a business unit structure in Services.

• Team work across the overall organization

• Experienced architect in creating the best framework to allow potential to grow – high demanding standards, challenger, supporter & coach

The experience required are:

• Commercial / customer contact experience. Product introduction support.

• Possessing profound Project management skills and techniques

• KPI and performance driven.

• Lean/Six Sigma certifications/experience

• Proficiency in financial analysis; able to identify variations and trends that indicate possible exposures and the need for countermeasures. Delivering results on a P&L responsibility

• Bachelor’s degree in Engineering (or equivalent)

• Fluent in English

• Technical skills regarding Coding industry is desirable

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.