About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com

Introduction

The Customer Service Manager leads a team of Customer Service Representatives to manage order-to-cash operations and support the growth of sales. Provides professional on-site leadership and is responsible for meeting department goals. Lead and build cross-functional and cross-regional partnerships across GlobalFoundries.

Your Job

• Manages orders and quotes process, and customer data

• Handle and resolve billing, shipment logistics, WIP and inventory matters

• Work with finance to deliver on cash management KPI’s

• Anticipates operational issues and develops preventative measures.

• Taking ownership of customers’ and staff issues and following problems through to resolution

• Improve customer service experience

• Enforces company policies and procedures

• Manages customer service staff, leads staff to execute job expectations, and performs appraisals and job reviews

• Keep ahead of the industry’s developments and apply best practices to areas of improvement

• Drive rigorous process and team improvement programs

  Requirements:

• Min 5 years of proven working experience as a Customer Service Manager

• Has an eye for details and customer satisfaction

• Ability to work in a team environment

• Ability to think strategically and to lead

• Strong decision-making skills

• Strong client-facing and communication skills

• Semiconductor Industry and business knowledge

• ERP: Oracle / SAP

• Proficiency in English

• Proficiency in Microsoft office

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia

Changing the world from the inside out

Join the team that’s moving the world forward.

What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).

At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.

Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.