For our EMEA Service Operations team we are looking for an EMEA Service Backlog Manager.

In this role, you will be responsible for developing and managing the EMEA services backlog management processes, providing standardization across the region.

This role is responsible for managing and reporting on the Service order backlog, driving, and supporting CSU’s (Cluster Service Units) for key large orders on time with full financial commitments met. This role covers all aspects of the Service business, Power Quality / Power Distribution / Emergency lighting, EVCI & Software services.

The role is opened for the following locations, in a Hybrid setup: UK - Slough, Ireland - Dublin, France - Montbonnot, The Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest.

It is reporting to the EMEA Service Performance & Quality Manager.

Responsibilities:

• Lead regular order backlog calls across the EMEA region, covering management of the larger orders and financial impact to any monthly/quarterly changes

• Support central operations projects team with improved backlog management and sales pipeline processes for installation and commissioning projects

• Develop standard service backlog processes through Salesforce and/or SAP, customized to product lines, setting expectation and being the central repository of know-how across the region

• Monitor & report overall performance metrics/KPI’s and sets actions for improvement

• Develop cluster service unit corrective actions & recovery plans as required

• Support the development plan for each CSU to improve the local capability to manage such projects long term with its own resources

• Act as central contact point for cluster operations teams for coordination and status monitoring of all medium/large projects in backlog

• Ensure all operations teams are focused on clearing backlog through communication and evaluating progress

• Lead supplier escalation delivery time or price related topics in conjunction with central supply chain category managers

• Help to eradicate obstacles within supply chain or locally to ensure forecasted backlog numbers across the region are met

• Work to reduce and cleanse historic backlog to ensure realistic reporting

• Collaborate with the local and EMEA resource team to ensure correct resource levels are in place to meet long term backlog on top of future large scale projects

• Utilize all available Eaton and supplier resources to best effect in achieving shortest possible lead times to maximize sales revenues

• Continuously search for ways to improve the way we do business, deploy new initiatives, and recommend new solutions based on analysis and client trends

• Gain a deep understanding of Salesforce and SAP to achieve best practice on backlog management across the EMEA region

• Work with other members of the team to generate high level easy to read reports and dashboard on backlogs across the region for high level management

• Develop strong business relationships with internal customers based on high quality customer service, integrity and Eaton values

• Provide the highest levels of accuracy to financial performance on backlog at month end/quarter end/year end

Qualifications:

• Bachelor’s degree in Manufacturing, Engineering or Business operations is preferred, or proven industry experience

• 5+ years within a regional operations role

• Experience in electrical / mechanical, Utilities, Data Center, or equivalent industries is preferred

• Power distribution, Power Quality and/or EVCI product technical background is highly preferred

• Knowledge of field service offerings – installation & commissioning, maintenance and aftermarket services is of value for the role

• Strong communication and interpersonal skills able to represent EMEA Services at various levels

• Drive for financial results

• Able to influence change in people and processes

• Proactive mind-set, with desire for clear accountability and ownership

• Determination to act as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes

• Fluent in English language is a must due to high international exposure

• Ready to travel +/- 25% of the working time

What we offer:

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.

• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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