Job Description Summary

Become part of a winning team and help to deliver the Green Energy transition

Wing to wing ownership for timely delivery of orders, ensuring on-time Payment collection from Customers & After-sales support.

Job Description

Loose Products

• Wing to wing ownership for timely delivery of orders, ensuring on-time Payment collection from Customers & After-sales support.

• Carry out efficient Contracts administration from direct customer orders ensuring all orders are scheduled for despatch in line with customer requirements and acknowledged to the customer within 72 hours

• Verification of technical and commercial specifications of customer orders

• Verification of technical data of protection relays (CORTEC)

• Recording of customer orders in ERP (SAP) system

• Processing of On Line Store (OLS) Orders

• Ensure commercial conditions are as agreed to standard company requirements or are approved variations. Orders are correctly reviewed, accepted and approved in line with company procedures/ sales Agreements/ offers conditions

• Launch and follow-up of internal orders (trading), other internal departments, and occasionally external orders. Follow-up delivery schedules with manufacturing units, external suppliers and shipping. Ensure contract is managed to completion and the goods are delivered to the required delivery address.

• Control of logistical aspects (documents for export, relationship with forwarders, carriers, customs)

• Propose and implement improvement actions to optimize the processing of Product orders

• Provide expertise to problem solve and offer alternative solutions for the customer.

Interface with

• Manufacturing units, Suppliers and Commercial, Tenders and Marketing functions if necessary

• Finance and Accounting department

• Customers, ensuring customer satisfaction

Projects

• Create project, sales order, project versions in SAP as requested by PMO / Finance.

• Update Oscar with new project created.

• Invoicing

• Use the Billing Due List (BDL) or PM’s email request to identify orders to be invoiced to customer.

• Prepare invoices to customer and send via required method (portal, email, hardcopy). Invoices shall be in line with agreed price/ rate, payment terms and conditions.

• Raise credits as requested through the formal process.

• Ensure timely collection of Payment from Customer for loose products in close coordination with Accounts receivable.

• Contract Administrator shall ensure to remove any roadblock in collecting the payments in a timely manner in order to ensure on time Payment collections.

After Sales

• Issue returns reference to customer and arrange for the return of the unit(s)

• Advise customer if the service is chargeable and the associated costs

• Liaise with the After Sales teams in the manufacturing units for quickest turnaround and return of goods to customer.

Communication

• Respond directly to customers regarding outstanding delivery within 24 hours.

• Advise management of any relevant contractual matters as appropriate

Business Support

• Good understanding of the legalities of contracts, export, shipping, invoicing, finance and standard terms and conditions

• Liaise with Finance/ accounting dept to ensure correct payment

• Liaise with Commercial colleagues and provide feedback regarding customer orders, issues, queries, etc.

• Create and issue sales and orders report

• Review freight interlog costs and provide Finance with correct allocation

Additional Information

Relocation Assistance Provided: No