If you desire to be part of something special, to be part of a winning team, to be part of a fun team-winning is fun. We are looking forward to a Customer Quality Supervisor in Suzhou . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

What you’ll do:

• Manufacturing process quality control

• Lab facility management and Reliability testing Planning

• Return failure Analysis Supporting

• Customer complaint Handling and promate customer satisfaction

• Responsible to organize the PQC/FA /Lab team daily management, Leading team to fulfill tasks accomplishment to reach the plant quality goal.

• Organize team to quick solve the quality issues in the process and customer feedback

• Managing the customer quality issues / complaints in timely manner, Coordinate cross-function (ME&RD&PQE&SQE) to solve process to investigation & root cause analysis, short/long term corrective action plans and actions follow up.

• Response for RMA performing the Data collection & analysis according to requirements

• Responsible for delivery customer special requirements. support customer PPAP submission and Customer Audit.

• Continue to improvement customer satisfaction by initiate customer relate project.

• Familiar with low-voltage products and experience of relevant knowledge was perfect

• Well team management with coaching ability.

• Good teamwork spirit and good english communication.

• Willing to take challenge

Qualifications:

• Bachelor degree

• 10 years+ experience in Auto or Electrical industry for quality control and customer quality related work.

• 3 year + people management experience

• Strongly complaint handling and problem-solving skill

• Driving for results

• Leadership and people management skill

• Time management and Stress management

• Listening, patience and conflict management

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.