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Caterpillar, Inc. Product Management - Customer Research Specialist in Tamil Nadu, India

Product Management - Customer Research Specialist

Description

Job Summary

We’re looking for an experienced ProductOwner who is passionate about customer research & user experience designand wants to help shape the development of Caterpillar digital solutions. Therole will be creating solutions for customer-facing products, as well as integratingwith existing design standards. You will primarily work alongside a dynamicteam of designers, business and marketing experts collaborating to create solutionsresulting in amazing user experiences. You will also team with engineers,analysts, product owners, marketers, and others to ensure a successful productfor both our business and our customers.

You love design and human behaviors, and havestrong feelings about how form and function support each other. Bad userinterface sticks out like a sore thumb to you, and you find yourselfbrainstorming better experiences for products you use. You’re an advocate forclean, beautiful UI, and you champion writing and design that supports both thecontent and the user.

You have years of experience living andbreathing UX, and have held positions as a UX Consultant, UX Designer,Information Architect, Content Strategist, or something similar. You canimmediately identify holes in a user flow, and maybe even have some experiencecreating functional specs or wireframes.

You enjoy working through the details ofcomplex problems, love logic puzzles, and relish the challenge of untyingimpossible knots. You’re good at following a process, but flexible enough torecognize when you just need to get the job done regardless of process. Youenjoy being in the thick of things, handling multiple projects and tasks atonce, and know how to effectively manage your time and prioritize yourprojects. You are good at identifying what information is needed to do yourjob, and are not shy about reaching out to people you don’t know yet to get theanswers. You take initiative and feel a strong sense of ownership, not just foryour deliverables, but for the quality of the entire product. You’recomfortable inserting yourself into discussions that are important to yourwork, and if you don’t see a metaphorical seat at the table, you pull one upwithout hesitation.

The idealcandidate traits

Someone who loves research, and has strongfeelings about designing solutions that make a difference. The only thing thatrivals their passion for research is the passion for great user experiences.They must be good with documentation of their work in a clear and concise way.They should take initiative and be good at identifying what information isneeded to do their job, and are not shy about reaching out to people they don’tknow yet to get the answers. They take initiative and feel a strong sense ofownership, not just for their deliverables, but for the quality of the entireproduct. Should be open to work in hours to accommodate the operations team andon a need basis with stakeholders on-site.

Qualification:

Human Factors, UX Designer,Creative Strategist, Creative Technologist or more

Skills:

§A passion for design and for creating elegantuser experiences, along with the curiosity to leanr more about end users

§Strong grammar, writing style, tone and voiceis key

§Understanding of good UX design practices

§Understands how both researchand design supports both the content and the user.

§Significant experience working with prototyping,creative problem solving, market analysis and user research

§A deep understanding of UX and how researchand design support each other

§Ability to find the absolute shortest way toclearly communicate an idea

§Experience following a style guide/ designsystem

§Comfort with working in pre-release builds/wireframes, quick prototyping

§Adept at asking questions and tracking downanswers

§Strong sense of initiative and follow-through

§Extreme attention to detail

§Strong communication skills

§Knowledge of Figma, Photoshop, Excel and Word.Knowledge about other design tools would be great

§Experience with wireframes and contributingto writing functional specs

Qualifications

Required Qualifications:

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  • Bachelor’s degree (or international equivalent) in an accredited Engineering, Computer Science, or Materials Science curriculum

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  • 9 to 13 years of relevant work experience

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  • Strong analytical skills.

Human Factors, UX Designer,Creative Strategist, Creative Technologist or more

Desired Qualifications:

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  • Master’s degree (or international equivalent) in an accredited Engineering, Computer Science, or Materials Science curriculum.

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  • In Depth Experience in Data Science.

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  • Should have lead teams earlier with deep domain expertise in Python and Panda.

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Job Engineering

Primary Location India-Tamil Nadu-Chennai

Unposting Date: Feb 14, 2020, 12:29:00 PM

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Req ID: 2000008Y

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