Client Care Sr Analyst - Private Infrastructure - CBRE Investment Management

Job ID

167077

Posted

13-May-2024

Service line

REI Segment

Role type

Full-time

Areas of Interest

Customer Service, Investment Management

Location(s)

Toronto - Ontario - Canada

About the Role:

As a CBRE Client Care Senior Analyst, you will prepare complex reports and manage client inquiries.

This job is part of the Client Services Job Function. They are responsible for providing daily advice and support to clients that need assistance with business products and services.

What You’ll Do:

• Work with large and high-profile clients to resolve day-to-day issues and direct them to appropriate resources.

• Provide support in addressing advanced operational and technical issues. Confirm requests are executed and completed.

• Respond to escalated client issues in a timely and professional manner.

• Assist management with implementing process improvements.

• Provide ad hoc reporting to clients upon request. Review data and make recommendations.

• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems

• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.

• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.

• Impact the quality of own work and the work of others on the team.

• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.

• Explain complex information to others in straightforward situations.

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What You’ll Need:

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Understanding of existing procedures and standards to solve slightly complex problems.

• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

• Advanced math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

#CBREIM

#INDSJ

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)