Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The role

We are looking for Commercial Account Manager to join our team in Tredegar, Wales. The successful candidate will proactively manage commercial customer accounts via both existing client relationships and through establishing relationships with new customers. This role will guarantee the customer needs are satisfied through the delivery of excellent support and advice and leveraging relationship management skills to ensure excellent customer service delivery leading to customer satisfaction and retention.

Moreover, the successful candidate will manage the commercial account, including regular tele-cons and face-to-face business reviews; reacting to product specific queries; processing order receipts and complaints in an ethical and timely manner, in the best interest of both the customer and the company, according to internal Service Level Agreements and Key Performance Indicators.

The role holder will be responsible for dealing directly with customers to offer advice, status updates and support in relation to relevant client service offerings in a timely manner and with a professional attitude.

Please be aware that this role isn't a people management position.

Main responsibilities

• 100% customer satisfaction and maximise on-time-delivery.

• To deal directly with PCI's client base, representing the business in a professional manner.

• Generation of meeting minutes.

• Establish and build strong working relationships.

• Respond promptly to customer enquiries.

• Investigate, track and resolve customer queries, identify trends and implement solutions.

• Order Processing.

• To continuously learn about organisational product and services keeping up to date with any changes.

• To undertake such tasks and to manage specific internal or ad hoc projects as and when required to meet department and business needs and within the scope of the job-holder’s capabilities and responsibilities.

Qualifications

• Experience in a client facing role is mandatory for the role

• Working in a pharmaceutical industry is desirable

• Experience of working within a fast-pace environment

• Problem analysis and solving skills

• Customer service orientation

• Excellent communication skills

• Proficient in standard Microsoft Packages

• Attention to detail.

• Willingness to learn

Benefits

At PCI, we believe that our employees are our most valuable asset. That's why we are committed to providing a benefits package designed to support your well-being and enhance your overall quality of life. Here's what we offer:

• Employer Pension: Secure your future with our employer pension scheme (above statutory pension).

• Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.

• Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.

• Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.

• Employee Referral Scheme: Know someone perfect for our team? Refer them and receive £500 as our way of saying thank you!

• Staff Engagement: We value your dedication with recognition schemes and long-service awards.

• Annual performance related bonus.

• Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.

• On-Site Subsidized Canteen.

• Cycle to Work Scheme.

• Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.

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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future (https://pci.com/)

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled