Job Description

Technical Account Manager (TAM)

Our Team

Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Oracle Customer Success Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products.

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good understanding on SaaS ERP and experience with ERP domain

• Good technical skills in Oracle Database and in Fusion Applications

• Knowledge & experience in Oracle SaaS based applications.

• Understanding of Technical architecture and cloud architecture.

• Should have a strong customer facing skills.

• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.

• Excellent team player, willing to learn new technologies & problem-solving skills.

• Strong organization skills, detail oriented & communication skills. .

• University degree, with post graduate technical or management qualifications or other relevant experience.

• OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.

Your Qualifications:

The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must.

The role will be based in Bangalore / Hyderabad / Delhi.

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

• Manage service delivery activities for customer’s diversified set of Oracle Products deployed on Cloud & On-Premises.

• Represent as a single point of contact between customer & Oracle.

• Manage the service delivery through virtual team of resources.

• Serve as a product specialist and adviser on ERP and collaborate with other teams as needed

• Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.

• Work on improvement initiatives as required

ACCOUNTABILITIES

• Review existing services & contracts and understand the scope thoroughly.

• Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to Oracle standards.

• Deliver upgrade projects within time, scope and budget

• Deliver regular business and operational reviews to key business stakeholders.

• Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

• Service Planning

• Technology Change Management

• Contractual and Financial Control

• Service Governance

• Problem and Incident Management

• Issue and Risk Management

• Escalation Management

• Best Practice Advice and Recommendations

• Business Development and Renewals

• Customer Satisfaction

• Provide leadership, motivation and direction

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer