This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

The InterContinental Rome Ambasciatori Palace is a luxury hotel in the center of the City with 160 rooms and suites in warm tones, natural materials, enriched with neoclassical and contemporary details. Opened on May 2023 and located in the heart of Rome, on the legendary Via Veneto, in a 1900s building originally used as the library of the American embassy and later repurposed to accommodate visiting ambassadors to Rome, the InterContinental Rome Ambasciatori Palace is an icon of the Dolce Vita.

A pleasant place to live and that you can’t do without tell.

Your day to day

Every day is different , but you’ll mostly be:

· Responsible for greeting, seating, cloakroom and farewell at our Restaurant & Bar

· Managing online Reservation system

· Handling enquiry and reservations, by email and phone calls

· Confirming reservations and large parties with cc confirmation

· Understand and accurately follow the standard sequence of service

· Observe and maintain the daily condition of all physical facilities and equipment in the , public area and make recommendations for corrections and improvement as needed.

· Responsible to daily take-out orders over the phone or in person

· Responsible for cash handling

· Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations

· Understand all food and beverage items ordered, including ingredients, methods of preparation, Focus on food allergies and intolerance

· Utilization of the POS system.

· Observe and maintain the daily condition of all physical facilities and equipment in the restaurant, and public area and make recommendations for corrections and improvement as needed

· Attend staff training

· Reporting to Restaurant Manager / Assistant

What we need from you

· Experience of 1 year or more in similar role in a luxury / high end environment

· Excellent grooming standard

· Able to work under pressure

· Friendly and positive with a flexible approach and confidence

· Good communication skills and genuine approach with our guests

· Good problem-solving skills that will turn issues into opportunities, so every guest leaves with great memories

· Fluency in the Italian & English language - extra language skills would be great, but not essential

· Familiarity with Symphony PMS and Restaurant reservations system

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.