We seek a highly skilled Director of Services Operations to join our dynamic team. As a remote position based in Monterrey, México

Responsibilities:

• Responsible for the success of the service operation, including customer satisfaction, service excellence, and operational efficiency.

• Ensure alignment with client objectives and expectations to guarantee successful project delivery.

• Establish and maintain strong relationships with clients, to understand their needs and expectations and ensure the delivery of high-quality services that meet or exceed expectations.

• Allocate resources optimally and plan capacities to maximize resource utilization.

• Streamline processes to optimize resource utilization and reduce operational costs.

• Provide leadership, guidance, and mentorship to the professional services operations team to foster a culture of excellence and professional development.

• Develop and implement strategic plans and processes to optimize service delivery consistency and quality and enhance operational profitability.

• Translate strategy into action, promoting innovation and best practices within the organization.

• Develop and implement policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.

• Provide leadership and mentorship to project managers and team members to foster a culture of continuous improvement and professional development.

• Serve as a liaison between technical teams, clients, and other stakeholders to ensure effective coordination and achievement of business objectives.

• Collaborate with other functional teams towards overall business objectives.

  Qualifications:

• Bachelor's or postgraduate degree.

• Proven experience in a senior leadership role overseeing professional services operations in the Software Development and IT Services industry.

• Proven track record of driving process improvement and operational efficiency.

• Strong understanding of project management methodologies and best practices.

• Excellent leadership, communication, and interpersonal skills.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.

• Demonstrated ability to develop and implement strategic plans and initiatives to drive operational excellence.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Knowledge of relevant regulatory requirements and industry standards.

  About Definity First

  Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

   

Powered by JazzHR