Manager, Business Growth & Retention

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

No

Posted Date

21-Mar-2024

Job ID

1874

Description and Requirements

Manager, Business Growth & Retention

The Role

Upwise is a new Benefits Engagement Platform that provides a decision support capability to assist employees in choosing their benefits AND a benefits engagement capability to provide education, guidance, and reminders about benefits usage throughout the year. The goal of Upwise is to engage employees in their employer benefits by helping them to choose the right benefits and by helping them make the most of their benefits throughout the year. Benefits Engagement is a critical lever in overall employee engagement; yet 53% of employees report they are confused about their employer benefit options. Upwise is a revolutionary digital solution that addresses the issue of benefits literacy for employees and the issue of employee engagement for employers. It will enhance MetLife’s overall value proposition to employers and create stickier relationships with them.

We seek a Manager of Business Growth & Retention to support the salesforce in their efforts to gain platform adoption. The Manager of Business Growth & Retention is passionate about our mission to educate and support employees as it relates to the selection and usage of their employer benefits. They are highly motivated by achieving quantitative sales goals and are relentless when it comes to achieving those goals. Where there are impediments, they develop solutions. Where help is needed with a sale, they develop targeted strategies to close the deal.

The Manager of Business Growth & Retention will report to the VP, Head of Product for Upwise, and will work closely with the multidisciplinary team tasked with bringing the product to market.

Key Responsibilities

• Tracking market trends and competitive landscape

• Developing strategies for competing against specific competitors in the market. Align closely with Account Executives and the vendor’s wholesaling team to do this.

• Tracking pipeline opportunities and providing product support to sales teams to help them close sales

• Promoting product opportunities and delivering key updates in internal meetings with the field

• Participating in positioning/solutioning for integration with key third-party entities (BenAdmins, HCMs)

• Continuously updating sales messaging based on which messages are working and which are not

• Developing targeted sales training programs for customer facing MetLife personnel

• Working with the marketing team to develop customer retention strategies

• Supporting RFP responses

• Recommending and supporting collateral updates as the market develops and shifts

• Building and running a customer success capability to respond to customer inquiries and complaints

• Providing reporting & analytics for employer user base with support of the software vendor’s implementation team

• Providing input on suggested Upwise features to Product Management for continuous evolution of the platform

Candidate Qualifications

• 5+ years of experience in the group benefits industry

• Experience supporting sales with a new software product or working within a sales or marketing organization

• Excellent analytical skills to mine data to identify pockets of opportunity

• Experience helping to plan or execute sales campaigns

• Experience in creating/maintaining a sales pipeline and reporting out forecasts

• Experience working in a complex, matrixed organization to align and influence key stakeholders

• Highly motivated by achieving quantitative goals

• Exceptional communication and presentation skills, both written and verbal

• Undergraduate degree required

Compensation

$105,000 base salary

$150,000 total incentive for meeting all targets for the year with $4,167 per month advance with the remainder payable in February after year-end.

The salary range for applicants for this position is $ 105,000 K.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible (https://www.metlifecareers.com/ml/GreatPlaceToWork) . Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$ 105,000 K