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In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Senior Principal Process Success Specialist is accountable for managing the strategy for successful adoption / consumption of key processes across the business. This role operates at a senior-level and focuses on driving process excellence, fostering innovation, and delivering positive impacts on a global Business Services (GBS) scale.

Working at NTT

Key Roles and Responsibilities:

• Develops and executes the strategy to drive adoption and platform/process usage

• Aligns diverse stakeholders across end-to-end processes

• Maintains process integrity and contributes to business process adoption

• Works with business and service providers to identify key focus areas to drive success

• Works with the Global Process Owner to drive process optimisation and improvement once implemented

• In conjunction with business (local/regional) and GBS team, drives usage of best practice policies and processes for the end-to-end processes

• Takes a proactive role in understanding the processes to ensure process alignment across business and functional teams

• Provides regular proposals for process transformation and improvement to Global Process Owner based on knowledge of focus areas to drive adoption

• Maintains standard operating procedures

• Oversees the process for change management to drive the adoption

• Create culture for consistent client and employee experiences feedback

• Collaborate with cross-functional teams to ensure that stakeholders needs are met, and issues are resolved in a timely and effective manner

• Develop relationships with the key users and influencers, ensuring business solutions are understood and valued

Knowledge, Skills and Attributes:

• Excellent practical knowledge of end-to-end processes in the value streams of (Op2O, 02B, S2I, R2R, H2R )

• Excellent ability to identify key areas of continuous improvement and innovation

• Excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with stakeholder groups

• Communication and presentation skills (able to convey ideas concisely and persuasively)

• Excellent influencing skills (e.g., able to influence stakeholders about the key changes required in line with business needs)

• Excellent ability to manage stakeholders globally (this will require managing time zones and travel)

• Excellent strategic thinking, leadership, and expertise in process optimisation and change management

• Excellent analytical skills and the ability to derive insights from data

• Project management expertise, including the ability to lead and manage cross-functional teams

• Influential leadership style to guide teams and promote collaboration

• Strong problem-solving skills and a proactive approach to addressing challenges

• Familiarity with process mapping, reengineering, and optimisation techniques

• Adaptability to evolving industry trends and emerging technologies

Academic Qualifications and Certifications:

• Bachelors degree (Accounting or Business Management preferred)

• Post graduate degree (Accounting or Business Management preferred) and/or equivalent job-related experience advantageous

• Six Sigma Black Belt certification

Required Experience:

• Significant demonstrated experience driving the adoption of standard functional processes on a common platform

• Significant experience within a similar role, preferably a global IT services organisation

• Significant experience in process improvement, change management, or related roles

• Significant proven track record of leading global process improvement initiatives and driving positive results

Skills Summary

Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements, Value Stream Mapping (VSM)

Workplace type :

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.