We are looking for a determined, customer obsessed and team developer Customer Success Team Senior Manager.

You will be responsible for leading the Switzerland Services and Solutions organization, consisted by a larger set of existing Managed Services Customers (Print and Personal System) with objective to grow and expand.

Switzerland Services and Solutions organization belongs to Central & Eastern Europe and reports into the CEE CSM Head of Services and Solution.

Customer Success Management organization act within the 'Adoption, Expansion & Renewal' frame and is determined organization, who is owning the P&L of the managed services accounts. Close collaboration with Sales, Pursuit, Technical Pre-Sales, Service Delivery, and other functions is key.

The main objectives are:

• Transforming and elevating current Client Success methodologies

• Ensuring Customer Health

• Partner with critical hp teams to deliver customer values.

• Engaging with WW Client Mgmt. Practice

• Drive a 'customer for life' Partnership

Primary Responsibilities

• Manage, coach, and transform a team of Client Success Managers

• Develop and apply Customer Health and Growth strategies & partner with relevant functions

• Drive P/L of contractual accounts

• Drive highest Net Promotor Scores

• Ensure Contract Renewals

• Develop upsell & cross-sell funnel

• Link into WW Client Success Mgmt. Practice

• Assisting in the closing of deals

• Drive Client attitudes & obsession

• Cooperating with key partners (Finance/Sales/Delivery/Pricing/Legal/Customer Operations/GBU and Category)

• Ensure compliancy

Measures :

• Customer Health & Net Promotor Score

• Employee Engagement

• Up- & Cross Sell Total Contract Value

• Account Profitability & Growth

• Renewal Rate

Profile / Qualifications:

• Expert in Transforming teams

• Strong Communication Skills

• Customer Relationship & Sales Technics

• Expert in value Services (Consulting and Professional Services) Management

• Results Driven

• Leadership

• Networking in complex structures

• Very solid Financial & Business skills

• Frequent Travel

• Excellent German and English, France in addition will be a plus

Location: Switzerland

Preferred: Zurich, Geneva

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).